Application Support Specialist

Overview

Looking for part-time work (4 hours/day)

at $3.30/hour ($320.00/month)

Bachelors degree

Last Active

May 28th, 2026 (11 days ago)

Member Since

December 18th, 2023

Profile Description

? Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of
all live services, platforms, and gateways.
? Initiates functional testing for critical services as part of monitoring.
? Corrects errors if any and modifies the existing software.
? Upgrade interfaces by updating the hardware for better performance of the system.
? Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
? Ensure that service i ---------- should be acknowledged, resolved, or escalated according to Service Level
Agreement (SLA). Perform follow-ups until resolution.
? Acknowledge all business and customer requests and concerns and provide results in a timely manner.
? Supports monthly backup and clean-up of logs.
? Prepares and generates reports and statistics for live services upon request.
? Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
? Other job-related activities that may be assigned from time to time.