Customer Support Specialist | Live Chat, Email Support & CRM Expert

Overview

Looking for full-time work (8 hours/day)

at $7.16/hour ($1,379.87/month)

Bachelors degree

Last Active

June 9th, 2026 (yesterday)

Member Since

November 7th, 2023

Profile Description

Experienced Customer Support Specialist with a proven track record of delivering exceptional customer experiences in high-volume support environments.

Skilled in live chat, email support, ticket management, CRM platforms, and issue resolution. Recognized for exceeding performance targets, maintaining high customer satisfaction, and providing efficient support across multiple channels.

Experience

Customer Support Representative
foodpanda | ----------

foodpanda is one of Asia's largest food, grocery, and retail delivery platforms, serving millions of customers across multiple countries.

• Provided live chat and ticket support for customers, handling inquiries related to orders, deliveries, payments, refunds, promotions, and account concerns.
• Coordinated with delivery riders, restaurant partners, and internal teams to resolve issues quickly and effectively.
• Maintained high customer satisfaction while managing a high volume of support cases daily.
• Consistently exceeded performance and quality targets.
• Awarded Top 2 Agent, Top 5 Agent, and CSL1 QA Champion for outstanding performance and service excellence.

CRM & Customer Service Tools

• Zendesk
• Freshdesk
• HubSpot CRM
• Intercom
• LiveChat
• Google Workspace
• Microsoft Office Suite

Skills & Expertise

• Customer Support
• Live Chat & Email Support
• CRM & Ticket Management
• Customer Satisfaction
• Complaint Resolution
• Order & Payment Support
• Quality Assurance
• Data Entry & Administrative Support
• Problem Solving
• Customer Communication

Why Work With Me?

• Proven record of exceeding KPIs and quality metrics
• Award-winning customer support performance
• Strong communication and problem-solving skills
• Fast learner who adapts quickly to new tools and processes
• Committed to delivering excellent customer experiences and representing brands professionally