General VA | Shopify VA | Admin Support

During my time as a General Administrative Assistant at JD Billing Solutions, I worked closely with the CEO to keep our daily operations running smoothly. My day-to-day involved managing a busy schedule and handling all executive emails to make sure nothing fell through the cracks. I was also the person responsible for the onboarding process, which meant creating contract templates and getting them sent out to all our new hires on time. I handled a lot of the behind-the-scenes paperwork that kept the business moving, like managing employee invoices and ensuring our billing was always accurate. A big part of my role also involved supporting our clinical team; I signed all of the requests for our nurses to make sure their documents were processed quickly and correctly. Whether it was high-volume data entry or keeping our records organized, I made sure the CEO and the rest of the team had exactly what they needed. It was a role that really taught me how to stay organized and handle a lot of moving parts at once.

I provide hands-on support with administrative tasks, email and calendar management, data entry, document organization, CRM updates, and day-to-day operations. I can help take routine tasks off your plate, keep information organized, and make sure important work is completed accurately and on time.

I have hands-on ecommerce experience through my Shopify portfolio project, where I worked on product management, collection organization, pricing analysis, SEO, store customization, analytics, and basic automation. I can help with the day-to-day tasks involved in keeping an ecommerce store organized and running smoothly.

As an E-commerce Shopify Virtual Assistant, I managed the daily operations for an online apparel and lifestyle brand, focusing on improving store efficiency and driving overall growth. I oversaw the full product lifecycle, from optimizing descriptions and tags for better search visibility to managing inventory levels to ensure our most popular styles were always in stock. Customer experience was a top priority, and I personally managed all inquiries to build brand trust and ensure a smooth shopping journey from start to finish. I also collaborated with the marketing team to launch SEO initiatives and seasonal sales campaigns that increased site traffic. By analyzing store data and visitor behavior, I was able to simplify the checkout flow and reduce cart abandonment. Additionally, I led the onboarding of new team members to maintain high operational standards and assisted in a website redesign focused on creating a more mobile-friendly experience for our customers.

I have professional experience verifying patient insurance eligibility and coverage across multiple healthcare providers. I reviewed insurance information, checked patient records, contacted insurance companies when needed, and updated documentation to help ensure accurate and timely access to coverage information.

I have experience managing business inboxes by organizing incoming emails, prioritizing important messages, responding to routine communication, and keeping follow-ups from being missed. I can help keep your inbox organized and make sure important communication is handled on time.

I have experience working with CRM systems to organize and maintain customer information and business records. I can help update contact details, maintain accurate records, track follow-ups, and keep CRM data organized so information is easy to find and use.

I have experience providing administrative support through document preparation, employee onboarding, invoicing, data entry, email management, scheduling, and maintaining organized records. I can help handle routine administrative work and keep daily business tasks moving efficiently.

I use Canva to create clean and professional visuals for presentations, documents, and basic business materials. I can help with simple visual content while following your preferred branding and design style.

I use Notion to organize tasks, projects, notes, and business information in one structured workspace. I can help create simple task systems, organize project information, and build easy-to-follow workflows that keep daily work on track.