Administrative Support

Overview

Looking for full-time work (8 hours/day)

at $4.77/hour ($912.00/month)

Bachelors degree

Last Active

October 30th, 2024 (590 days ago)

Member Since

May 24th, 2016

Profile Description

Customer Service and Technical Support (Telstra) - 6 YearsDelivered exceptional support and technical assistanceEnsured high customer satisfaction and effective issue resolutionTeam Leadership and Development - 1+ YearLed a team of 15 with a focus on skill development and performance managementEnhanced team scores through targeted coaching and feedbackCustomer Experience Analysis - 1+ YearConducted in-depth analyses to identify trends and areas for improvementProduced comprehensive performance reports on customer satisfaction metricsComplaint Management - 1.5 YearsEfficiently managed Level 1 customer complaintsMaintained high satisfaction levelsContent Moderation (YouTube) - 2 YearsEvaluated and moderated content for compliance with Google’s monetization policiesAddressed policy violations, promoting a safe and advertiser-friendly platformChat Support for Accounting Application - 1 YearTroubleshot application errors and provided solutions during outagesAssisted clients with flight bookingsPartner Manager for YouTubers (Google) - 6 MonthsHelped YouTubers optimize channel profits through strategic discussionsMonitored performance and advised on engagement and profitabilityAPI Request Management - AssociateManaged API requests for clients and developers integrating YouTubeEnsured compliance with YouTube developer policies and revoked access for violationsProject Coordinator (YouTube)Managed tickets and bugs related to access requestsMonitored daily ticket influx, ensuring closure within service level agreement