Overview
Looking for full-time work (8 hours/day)
at $9.93/hour ($1,920.00/month)
Associates degree
Last Active
July 24th, 2026 (yesterday)
Member Since
August 7th, 2023
Profile Description
Results-driven IT Service Desk professional with over a decade of experience resolving Tier 1/2 technical issues for large, multi-site organizations. Deep expertise in Active Directory, ServiceNow, Citrix DaaS/VDI, and Microsoft 365, backed by hands-on ITIL and SLA management practices. Known for fast first-contact resolution, reducing ticket backlog, and translating complex technical issues into clear guidance for end users and stakeholders alike.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Customer Support » Helpdesk Support
Experience: 10+ years
Other Skills
Systems Administration » Windows Administrator
Experience: 5 - 10 years
Office and Administration » Citrix
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Customer Support » Customer Service » Genesys Cloud
Experience: 2 - 5 years
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Cloud Services » AWS
Experience: 2 - 5 years
Software » Server » Cybersecurity
Experience: Less than 6 months
Software » Databases » ServiceNow
Experience: 2 - 5 years
Basic Information
- Age
- 50
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Manila
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 45
- Influence: 20
- Steadiness: 22
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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