I am a highly skilled information technology professional with a Bachelor's degree in Information Technology from the University of the Visayas. I have experience working as a Technical Support Engineer in the fast-paced information technology and services industry. My expertise includes Windows 7 and 10, reimaging/cloning, customer/technical support (hardware or software problems), essential network support, structured cabling, Linux commands, ITSM, and ITAM practices. Currently, I am working as an Associate Infrastructure Engineer and learning the fundamentals of K8s (Kubernetes), YAML scripting, and
Experience: 5 - 10 years
Company Inventory/Asset Management. Handling company assets for almost 8 years of my experience.
Experience: 5 - 10 years
Dealing with company bosses, agents, and clients on their assigned assets and/or clients' devices to be supported through chat or onsite.
Experience: 2 - 5 years
Creating billing reports and using some basic automation/formulas for faster work.
Experience: 2 - 5 years
Have used JIRA for a ticketing system for Client and internal support.
Experience: 5 - 10 years
Made documentation for IG(Instruction Guide) or Knowledge Transfer and billing reports to be reported to Company Heads/Bosses.
Experience: 6 months - 1 year
Performed basic Kubernetes support to the Client cloud server and Internal. Also performed the RBAC(Role-Based Access Control) in Kubernetes.
Experience: 1 - 2 years
Set up and configured VPN in PFsense Firewall, internal or Client support.
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- Lukas Rohler
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