Land Acquisition Manager / Customer Service Associate

Skilled in planning and executing strategies to attract new customers, clients, or users through data-driven marketing campaigns. Experienced in lead generation, market research, performance tracking, and optimizing customer acquisition funnels. Proficient in managing budgets, analyzing KPIs, and collaborating with sales and marketing teams to drive business growth. Over 3 years of proven success in increasing acquisition rates and reducing cost per acquisition.

I am a skilled chat support specialist in the streaming industry, confidently handling 2–3 customer interactions at once with speed and precision. I specialize in billing, content troubleshooting, technical support, and sales, making me a versatile and reliable point of contact. I communicate clearly, resolve issues efficiently, and consistently deliver a smooth, satisfying customer experience even under pressure.

I also have a strong background as a healthcare specialist, supporting patients and providers by handling sensitive information, processing insurance and medical claims, and ensuring accurate, HIPAA-compliant service. This role sharpened my attention to detail, empathy, and ability to stay calm under pressure especially when assisting with urgent or emotionally sensitive concerns.

In addition, I’ve handled social media management, creating content, scheduling posts, and engaging with audiences to build brand presence and drive online engagement. I’m comfortable using tools like Facebook Business Suite, Canva, and basic analytics to monitor performance and adjust strategies as needed.

I’m a hands-on team leader with years of experience managing call center operations and guiding customer service teams to deliver high-quality support. I’ve led day-to-day activities, coached agents, and made sure performance stays aligned with company goals and service standards. I’ve built strong connections with both customers and team members, handled inbound and outbound communications, and supported my team in resolving issues efficiently and professionally. I also have experience managing CRM systems, maintaining accurate records, and identifying areas for process improvement.