Acquisition Manager | Real Estate Investments

Loan Processing & Borrower Outreach Specialist Conducted high-volume outbound calls to potential borrowers to assess interest, gather initial application information, and explain loan options. Evaluated borrowers' creditworthiness by reviewing credit scores, income documentation, and financial history. Ensured full compliance with TCPA (Telephone Consumer Protection Act) and TILA (Truth in Lending Act) during all borrower interactions and disclosures. Reviewed application files for completeness, identifying and addressing missing or incorrect information to avoid processing delays or disapprovals. Provided analytical recommendations and preliminary decisions to borrowers based on credit criteria and loan requirements. Maintained clear, professional communication to educate borrowers on loan terms and next steps, improving transparency and trust. Collaborated with underwriting and compliance teams to ensure smooth loan processing and adherence to industry standards.

Led and managed customer support operations, ensuring prompt, courteous, and solution-oriented responses across multiple communication channels (phone, email, chat, and SMS). Developed and implemented support workflows and standard operating procedures (SOPs) to enhance team efficiency and customer satisfaction. Trained and supervised support teams, monitored performance metrics (e.g., response time, resolution time, CSAT), and provided ongoing coaching to ensure high-quality service. Resolved complex customer issues and escalations, turning potential negative experiences into positive outcomes and retaining client trust. Utilized CRM and helpdesk tools (e.g., Zendesk, Freshdesk, HubSpot) to manage tickets, maintain service logs, and ensure consistent follow-through. Worked cross-functionally with marketing, sales, and product teams to relay customer feedback and improve service delivery.

* Managed the entire marketing department, overseeing day-to-day activities and ensuring alignment with business growth objectives. * Administered CRM systems, monitored performance, and reported technical issues to ensure uninterrupted lead management and communications. * Executed daily follow-ups through calls and text messaging, maintained strong engagement with leads, and built rapport with sellers to convert inquiries into qualified prospects. * Handled inbound calls, provided professional support to sellers, and guided them through the sales pipeline to enhance conversion rates. * Maintained and updated lead lists regularly to ensure data accuracy and campaign effectiveness. * Identified and resolved marketing errors and technical issues to optimize campaign performance. * Drafted, sent, and managed contracts for sellers, including preparing offers and conducting pre-qualification interviews to assess deal viability. * Executed high-volume outbound calling campaigns, consistently exceeding monthly quota targets and contributing to overall revenue growth.

* Proficient in advanced video editing using Adobe Premiere Pro, including cutting, color correction, transitions, audio synchronization, and visual effects. * Create high-quality marketing videos, promotional content, and branded materials that support lead generation and engagement efforts. * Collaborate with marketing teams or clients to align video content with brand messaging and campaign goals. * Optimize videos for social media platforms, websites, and email marketing to maximize reach and performance.

E-commerce Support Representative Entertainment Benefits Group (EBG) Specializing in Travel, Entertainment, and Hospitality Services Provided front-line support for customers purchasing concert tickets, amusement park passes, hotel reservations, and car rentals through the EBG platform. Handled inquiries and resolved issues related to bookings, cancellations, refunds, and product details via phone, chat, and email. Delivered exceptional service by guiding customers through the buying process and ensuring a seamless, user-friendly experience. Coordinated with vendors and internal teams to resolve technical issues, booking errors, and policy-related questions. Maintained up-to-date knowledge of promotions, product offerings, and platform updates to effectively assist customers and drive upsells. Demonstrated strong attention to detail and multitasking ability in a high-volume e-commerce environment. Contributed to customer satisfaction targets and consistently received positive feedback for professionalism and problem-solving skills.

Medical Transcriptionist Public Hospital – Philippines Start of Career Accurately transcribed doctors’ notes, patient consultations, and medical reports into standardized documents for patient records and hospital use. Maintained strict confidentiality in handling sensitive patient information in compliance with healthcare privacy standards. Developed a strong understanding of medical terminology, procedures, and documentation formats across various departments. Supported healthcare professionals by ensuring timely and error-free transcription to improve clinical workflows and patient care continuity. Demonstrated high levels of focus, accuracy, and discretion in a fast-paced, high-volume environment.

Patient Care coordinator under Village Medical and licensing coordinator in Medallion. Coordinated patient care services by managing schedules, verifying insurance eligibility, and ensuring timely delivery of quality healthcare support. Served as a liaison between patients, providers, and insurance companies, ensuring a smooth and supportive care experience. Oversaw the licensing and credentialing process for healthcare professionals, ensuring full compliance with state and federal regulations. Maintained and updated confidential patient records and professional licensing databases in accordance with HIPAA standards. Streamlined administrative workflows to reduce delays and improve the accuracy of licensing and patient intake procedures. Handled patient inquiries with empathy and professionalism, resolving issues efficiently and ensuring high satisfaction scores. Collaborated with multidisciplinary healthcare teams to ensure seamless coordination of medical services and ongoing care plans.