Training Supervisor

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

March 27th, 2025 (456 days ago)

Member Since

May 15th, 2023

Profile Description

A results-driven leader with extensive
experience in training supervision. Currently supervising a team of 14 trainers
and have handled multiple sites, I have a proven track record of planning,
implementing, and overseeing training programs that align with organizational
goals and drive employee performance.
As a certified trainer, I bring expertise
in facilitating new hire programs and performance interventions across diverse
accounts, including Technical Support, Customer Service, and E-commerce,
ensuring client satisfaction and loyalty. My background as both a voice and
non-voice support representative (chat and email) enhances my ability to
communicate effectively with diverse audiences and adapt to various platforms,
fostering a culture of collaboration and high performance.
With a deep understanding of operational
dynamics, I excel in building strong team relationships, promoting synergy, and
driving results in fast-paced environments. My educational background in
nursing (LPN) and prior experience in the travel industry further demonstrate
my adaptability, problem-solving skills, and customer-centric approach.
Additionally, my IELTS score of 7.5 reflects advanced communication
proficiency.
Key Certifications
•CET
Certified
•Evolve
Training & Master Trainer Certification
•Grow
Coaching Training Certification
•DEI
(Diversity, Equity, Inclusion) Training Certification
•Six
Sigma Yellow Belt
•Lead
Now
•TL
and Supervisor Academy
•Abacus and Amadeus Software
Training
Core Competencies
•Team
Leadership & Development
•Training
Program Design & Delivery
•Multi-Account
Management (Technical, Customer Service, E-commerce)
•Performance
Optimization & Interventions
•Voice
& Non-Voice Support Expertise
•Client
Relationship Management
•Process
Improvement & Operational Excellence