Greetings!
My name is
I worked as a contact center representative for four years, where my duties included both customer service and technical support. My professional path has included over seven years of working with a variety of international clients in administration, project management, and shared services roles. I also assumed the function of a trainer for a specified one-year period. I then changed careers, and for the past three years, I've been working as a freelancer. In terms of my technical expertise, I am proficient in a variety of programs, including:
Microsoft Office (Excel, Word, Outlook & PowerPoint)
Microsoft Sharepoint
Google Workspace (google
sheet, docs, Google Drive, Gmail, and Google Calendar)
Dropbox
Calendly
Adobe Photoshop
Adobe Premiere
Sony Vegas
Tube Buddy
Youtube Studio
CRM
GMB (Google My Business)
Google forms
Trello
Slack
Visual Basic
>email
Hubspot
HTML
OSPF
FTTH
Troubleshooting hardware and software
WordPress
LinkedIn
SEO on-page & off-page
SEO for YouTube
SEO ranking
SEO copywriting
Amazon
Shopify
Channels: Belk, Mathis, Kroger, Macy's and Khols
Notepad++
*Additional Skills
Customer Support
Technical Support
Appointment Setter
>Email Support/Management
Inventory Management
Transcription
Lead Generation
Video Editor - Tiktok (Product
Financial Reports
*AI Tools
Chatgpt
Semrush
Canva
Lead Generation (Instant Data Scraper)
Quillbot
Grammarly
Keepa
Helium 10
Neuronwriter
My active involvement in ongoing training sessions demonstrates my dedication to continued progress.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Data Annotation, Project Management, Microsoft Office, and Data Curation
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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