General Virtual Assistant,Cold Calling,CSR, SDR & TM

Overview

Looking for full-time work (8 hours/day)

at $6.72/hour ($1,182.72/month)

Associates degree

Last Active

December 18th, 2024 (today)

Member Since

February 13th, 2023

Profile Description

Please allow me to introduce myself. I'm Upgrade to see actual info, I’m an organized, efficient, and self-driven professional with a knack for quickly mastering new skills. My success lies in my commitment to taking on extra responsibilities and always striving for higher standards. I’m ready to go beyond the usual 40-hour workweek to deliver outstanding results.
I’m an experienced Customer Service Representative at a BPO in the Philippines, handling both email and voice accounts for an international client. I also serve as a Technical Support Representative for Verizon, where I excel in troubleshooting, sales pitching, and ensuring customer satisfaction. Additionally, I have a strong background in telemarketing and B2B appointment setting, with a proven ability to engage decision-makers and drive business growth.
My experience can help your company expand even more in the future. as a self-starter with outstanding interpersonal skills. In addition to my individual contribution, I am a productive team player. I seek out new challenges and make an effort to use my imagination when trying to solve a problem. I really believe in action, vision, values, and character in addition to what is listed in my resume. I pick things up quickly and am adamant that if I can learn from my failures, I will succeed in both my personal and professional life.
Please check my skills now:
????Customer Service Representative | Technical Support Representative
My duties as a BPO employee are solving customers' problems and closing deals with prospective clients. our main job is involving technical support, customer service, troubleshooting, finance, billing, and data processing.
Skills that I can contribute on your company:
????Professionalism
????Communication
????Patience
????People-first
????Tech Knowledge
????Tech Savvy
????Empathy
????Problem solving
????Adaptability
????Sales Representative
My responsibilities as a sales representative include closing deals, attending to customer needs, and receiving orders from existing or prospective marketing outlets. We guarantee our customers' satisfaction and well-being after they make a purchase.
???? Email Support Representative
As an email support agent, we respond to customer inquiries about our products and services or send emails as part of a marketing campaign. They give information in response to inquiries from clients directly through email, taking into account their requirements, complaints, or problems.
I use:
Zendesk Email
Gmail
Go High Level
Zoho
???? Chat Support Representative
As chat support agents, we communicate with clients via instant messaging on websites or business applications. As an online chat agent, we are capable of handling customer service issues, offer more real-time problem-solving options, and provide technical support.
I use:
Slack
Zendesk Chat
Live Agent
Live Chat
Freshchat
Fresh Desk
Helpscout
Hubspot
Go High Level
???? Virtual Assistant
Having worked as a virtual assistant for two years, I am capable of handling a variety of administrative tasks, such as organizing meetings, scheduling trips, and answering emails. I can concentrate on my work without assistance because I am a responsible and self-reliant virtual assistant.
Tools that I have used so far:
?? CRM's
?? Go High Level
?? Hubspot
?? Upgrade to see actual info
?? Zendesk
?? Close
?? Avas CRM
?? Zoho
?? Google Calendar
?? Google Sheets
?? Google Docs
?? Google Drive
?? Calendly
?? Skype
?? MS Office ( Word, Exel, Power Point & Outlook )
?? Zoom
?? Whatsapp
?? Viber
?? LinkedIn
?? Pinterest
?? Facebook
?? Instagram
?? Twitter
?? Youtube
?? Indeed
?? Tiktok
Let's talk if you require any of these services! I'm eager to dive into the specifics and talk about how we might collaborate. ????