Shopify Backend Support/Klaviyo Email Marketing|E-commerce Operations Specialist

I've assisting customers with order tracking, refunds, product inquiries, and basic troubleshooting. I’ve gained familiarity with the Shopify dashboard and learned how to manage product listings and customer information. Still developing deeper expertise.

I handle Shopify product listings by uploading products, organizing product data, and creating clear, well-structured descriptions. I ensure accuracy, consistency, and clean presentation to improve user experience and support conversions. My work includes managing product variants, pricing, images, and maintaining an organized product catalog.

I create logo designs that reflect a brand’s identity and values. I work with clients to understand their vision and deliver designs that are simple, versatile, and suitable for both digital and print use. I’m comfortable making revisions based on feedback to ensure complete client satisfaction.

I handle customer email support by responding to inquiries, tracking orders, and resolving issues with clear and professional communication. I focus on maintaining a positive customer experience, ensuring timely responses, and keeping inboxes organized and efficient. My experience includes managing customer concerns, providing updates, and supporting overall operations through structured email handling.

I provide data entry services, including inputting, updating, and organizing information in spreadsheets and databases. I meet deadlines consistently, and ensure data confidentiality while maintaining high accuracy.

I specialize in building Klaviyo email automation systems for Shopify brands. I’ve created full lifecycle email flows including Welcome, Abandoned Cart, Post-Purchase, Winback, Review Request, and Replenishment, designed to increase revenue and customer retention. I focus on creating structured, conversion-driven flows based on customer behavior and lifecycle stages.