Shopify VA | Zendesk Support | Medical Billing Expert

Experienced in ticket handling for returns, refunds, shipping updates, order modifications, tracking inquiries, and customer record management. Strong knowledge of Zendesk CRM and workflow automation.

Skilled in refunds, order changes, and return requests. Proficient in Shopify Admin for order management, ensuring smooth store operations and customer satisfaction.

Proficient in coding, insurance payment posting, HIPAA‑compliant documentation, and revenue cycle management. Skilled in billing platforms such as Brightree, Waystar, Availity, and QS1.

Skilled in handling real‑time customer inquiries via live chat platforms. Experienced in resolving issues such as refunds, returns, order changes, shipping updates, and tracking requests. Proficient in accessing customer records, providing accurate information, and ensuring fast, empathetic responses to maintain high customer satisfaction. Tools include Zendesk Chat, Shopify Admin, Salesforce, and Five9.

Proficient in Excel, including macros and advanced formulas, for reporting, and data analysis,.

Fast, precise data entry with advanced Excel (including macros). Skilled in managing large datasets, ensuring accuracy, and maintaining organized records.

Experienced in Docs, Sheets, Slides, Gmail, and Drive for collaboration, reporting, and document management.

Skilled in Microsoft Word for professional documentation, PowerPoint for presentations, and Outlook for email and scheduling. Experienced in Microsoft Teams for collaboration, meetings, and project communication. Strong ability to leverage Microsoft tools to improve productivity, accuracy, and team efficiency.

Skilled in creating professional graphics, social media posts, marketing materials, and product banners using Canva. Experienced in customizing templates, designing promotional visuals, and producing clean layouts for e‑commerce and customer support projects. Proficient in combining brand elements, typography, and imagery to deliver eye‑catching, polished designs.

Skilled in using AI platform ChatGPT to enhance productivity, streamline workflows, and support content creation. Experienced in generating professional documents, automating repetitive tasks, crafting customer support responses, and creating optimized prompts for efficiency. Proficient in applying AI for research, writing, and e‑commerce support.

Knowledgeable in HIPAA standards, ensuring secure handling of patient data and compliance in medical billing processes.