Current Employment Status:
Hired Part Time on May 6, 2026
Cres
Shopify Customer Support VA | Live Chat, Email Support & Customer Service Specia
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
Bachelors degree
Last Active
June 8th, 2026 (2 days ago)
Member Since
August 30th, 2022
Profile Description
I help Shopify store owners, eCommerce businesses, dropshipping stores, and online businesses deliver fast, professional, and reliable customer support so you can focus on scaling your sales, growing your brand, and increasing revenue.
I specialize in customer service, customer support, customer care, live chat support,
With 2 years of hands-on experience in Shopify and eCommerce customer support, I assist online stores and small-to-medium businesses with order management, order processing, fulfillment coordination, refunds, returns, exchanges, and chargeback prevention, helping you maintain strong store reputation and high customer satisfaction.
I am experienced in handling customer inquiries, Shopify Inbox, Gorgias, Zendesk, Freshdesk, Commslayer, Richpannel
and other helpdesk platforms, providing accurate and efficient responses to tickets, complaints, and customer concerns.
My goal is to help your business reduce response time, improve customer experience, increase repeat purchases, and prevent chargebacks, while keeping your operations smooth and organized.
I am detail-oriented, reliable, proactive, organized, and efficient, making sure your customers feel valued at every interaction.
What I Can Do for Your Shopify Store / eCommerce Business:
Customer Support / Customer Service / Customer Care /Email Support / Live Chat Support / Helpdesk Support
Shopify Inbox / Gorgias / Zendesk / Freshdesk Ticket Management
Order Management / Order Processing / Fulfillment Coordination
Refunds / Returns / Exchanges / Chargeback Prevention
eCommerce Virtual Assistant / Shopify Virtual Assistant.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
I have experience providing email support for Shopify stores, handling customer inquiries related to orders, shipping, refunds, returns, exchanges, and product questions. I use Shopify Inbox, Gorgias, Zendesk, and Freshdesk to manage and resolve tickets efficiently while maintaining clear and professional communication. I regularly access the Shopify admin to check order status, update customer details, and coordinate with fulfillment tools like DSers and Oberlo to ensure timely issue resolution. My focus is on fast response times, accuracy, and customer satisfaction.
Customer Support » Ecommerce
Experience: 1 - 2 years
I provide reliable email and customer support for Shopify stores, handling inquiries about orders, shipping, refunds, returns, and product questions. I manage tickets efficiently using Shopify Inbox, Gorgias, and Zendesk, ensuring timely and professional communication. I also assist with order tracking, updating customer information, and coordinating with fulfillment tools to resolve issues quickly and maintain customer satisfaction.
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
I provided email and live chat support for Shopify stores using Gorgias, handling customer inquiries about orders, shipping, refunds, returns, and product questions. I ensured timely, professional responses and coordinated with the Shopify admin and fulfillment tools to resolve issues efficiently and maintain customer satisfaction.
Other Skills
E-Commerce » Order processing
Experience: 6 months - 1 year
E-Commerce » Order processing » Order Tracking
Experience: 1 - 2 years
E-Commerce » Order processing » Order Fulfillment
Experience: 1 - 2 years
Customer Support » Customer Service » Chargeback Analysis
Experience: 1 - 2 years
I handled chargeback analysis and prevention for Shopify stores, reviewing disputed transactions, investigating order and payment details, and providing accurate documentation to resolve issues. I coordinated with payment processors and customers to minimize losses and ensure compliance with store policies.
E-Commerce » Supplier Sourcing
Experience: Less than 6 months
E-Commerce » Logistics Management » Supply Chain Management
Experience: 1 - 2 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Loay, Bohol
- Tests Taken
- IQ
- Score: 84
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.