Bilingual(Spanish/English) VA - Customer Service, Administrative Assistant, Prope

I have over three years of hands-on experience in property management, primarily working with mobile home parks across multiple U.S. states. In this role, I provided comprehensive remote support for daily operations, including handling tenant inquiries, processing lease applications, creating service tickets, coordinating with maintenance teams, and resolving issues efficiently. I also managed administrative duties such as maintaining records, scheduling inspections, and assisting with move-ins and move-outs.

My customer service journey began at Emerson, where I supported both internal teams and clients by resolving technical issues, answering invoice-related inquiries, and managing data using tools like Oracle and JDE. This role gave me a solid foundation in troubleshooting and professional communication in a fast-paced environment. Over the years, I have expanded my expertise across industries including property management, real estate, and healthcare, delivering outstanding support through phone, email, and live chat. I’m experienced with CRMs like Rent Manager, Entrata, and Salesforce, and I ensure all interactions are well-documented and followed through to resolution. I also managed customer inquiries on social media, especially through Facebook, where I answered questions about vacant homes, rental availability, and lease requirements—ensuring prospective tenants received prompt, accurate information. What sets me apart is my bilingual fluency in Spanish and English, my strong interpersonal skills, and my ability to adapt quickly to new tools and systems while maintaining high levels of service quality.

I have substantial experience in sales and cold calling, developed through roles in real estate, property management, and customer-facing environments. My responsibilities included reaching out to potential leads, following up on inquiries, offering service information, and closing deals—while maintaining a professional and friendly tone. I’ve worked with CRM systems to manage prospects, track conversations, and document follow-ups. My background also includes handling outbound and inbound calls, setting appointments, qualifying leads, and explaining services clearly in both English and Spanish. My ability to connect with people, listen actively, and address objections has helped build rapport and increase conversions. I bring a results-driven mindset, strong communication skills, and a natural confidence on the phone—making me well-suited for roles that require persuasive outreach and client relationship management.

I have built a strong foundation in social media content creation across multiple niches, including real estate, property management, health and fitness, beauty, personal development, and education/teaching. I design and write engaging content for platforms such as Instagram, Pinterest, and X (formerly Twitter), using tools like Canva and various AI-powered platforms to streamline workflows, generate fresh ideas, and repurpose content for different formats. My content creation tasks include: - Designing and scheduling Instagram posts for rental promotions, wellness tips, and motivational content. - Creating Pinterest pins that link to blogs and digital products, optimized for discovery and traffic. - Writing and editing Twitter threads/X posts that offer bite-sized advice in real estate and lifestyle topics. - Updating blogs in the health, fitness, personal growth, and teaching space—using SEO strategies and engaging tone to resonate with readers. - Editing blog content for clarity, flow, and reader-friendliness. I bring creativity, adaptability, and strong communication skills in both English and Spanish, which allows me to connect with a wide audience. I stay updated with trends and algorithm changes, ensuring that every post is purposeful and impactful.

I bring over 9 years of experience in administrative support, assisting both remote teams and executive-level staff in diverse industries such as real estate, healthcare, and customer service. My responsibilities have included calendar management, email correspondence, document creation, file organization, CRM data entry, invoicing, and internal communication tracking. I’ve worked with tools like Google Workspace, Microsoft Office Suite, Asana, Slack, Calendly, HubSpot and other CRM platforms. I’m a fast learner, highly organized, and skilled in multitasking under pressure—always ensuring tasks are completed accurately and on time while maintaining professionalism in every interaction.

I am a fluent Spanish-English bilingual professional with over 9 years of experience delivering top-tier customer support across various industries. My communication skills in both languages have enabled me to effectively connect with clients, resolve concerns with empathy and clarity, and handle technical issues with patience and professionalism. In the real estate and property management field, I’ve supported mobile home and apartment communities by managing lease agreements, onboarding tenants, and assisting with rent-to-own contracts—often communicating with Spanish-speaking clients to ensure smooth transitions and satisfaction. In the tech support space, I’ve worked with software platforms such as Oracle and JDE, helping internal users resolve account and billing issues. My customer service background includes handling calls, emails, CRM documentation, and service ticket creation, all while maintaining service-level standards. Additionally, I’ve assisted with inside sales, working closely with lead pipelines, conducting follow-ups, and providing product information—especially within real estate and professional services sectors. My strong administrative foundation, paired with my bilingual fluency and natural ability to adapt, makes me a versatile and dependable asset in any customer-facing or backend support role.