Karen

REAL ESTATE|CUSTOMER CARE PRO | A+ ADMIN SUPPORT 

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors Degree

Last Active

November 9th, 2024 (today)

Member Since

November 12th, 2021

Profile Description

Highly skilled and detail-oriented Research Admin with a knack for data management and research. Known for delivering exceptional customer service and upholding Quality Assurance standards, I bring a dynamic and proactive approach to every role. Proficient in Microsoft Excel and Google Sheets, I excel in organizing, analyzing, and generating insightful reports that drive strategic decisions. My ability to work independently and gather accurate information from diverse sources ensures comprehensive and reliable data compilation. Passionate about meeting diverse client needs while supporting company objectives, I excel in managing schedules, organizing events, and safeguarding confidential information. Renowned for my meticulous attention to detail and outstanding communication skills, I thrive independently and as part of a team. My dedication to precision and data accuracy enhances team effectiveness and propels company growth.

Top Skills

Customer Support » Email Support

Customer Support » Phone Support » English Speaking

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement

Other Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Personal Assistant

Experience: Less than 6 months

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Project Management

Experience: 2 - 5 years

Customer Support » Technical Support

Basic Information

Age
32
Gender
Female
Website
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Address
Dao, Capiz
Tests Taken
IQ
Score:  116
English
C2(Advanced/Mastery)
Uploaded ID
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