Karen

REAL ESTATE|CUSTOMER CARE PRO | QUALITY ASSURANCE

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.45/hour ($960.01/month)

Bachelors Degree

Last Active

March 10th, 2025 (yesterday)

Member Since

November 12th, 2021

Profile Description

I am a dedicated professional specializing in customer service, web research, and real estate support, offering a wide range of services from outstanding phone and email support to comprehensive administrative assistance and efficient data entry. Equipped with tools like CRM software, Google Suite, and Microsoft 365, I prioritize client satisfaction and tackle challenges with a proactive mindset. Let's connect and turn your goals into reality together!

Top Skills

Experience: 1 - 2 years

Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement

Other Skills

Experience: 2 - 5 years

Experience: Less than 6 months

Experience: 2 - 5 years

Basic Information

Age
33
Gender
Female
Website
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Address
Dao, Capiz
Tests Taken
IQ
Score:  116
English
C2(Advanced/Mastery)
Government ID
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