Highly skilled and detail-oriented Research Admin with a knack for data management and research. Known for delivering exceptional customer service and upholding Quality Assurance standards, I bring a dynamic and proactive approach to every role. Proficient in Microsoft Excel and Google Sheets, I excel in organizing, analyzing, and generating insightful reports that drive strategic decisions. My ability to work independently and gather accurate information from diverse sources ensures comprehensive and reliable data compilation. Passionate about meeting diverse client needs while supporting company objectives, I excel in managing schedules, organizing events, and safeguarding confidential information. Renowned for my meticulous attention to detail and outstanding communication skills, I thrive independently and as part of a team. My dedication to precision and data accuracy enhances team effectiveness and propels company growth.
Experience: 1 - 2 years
Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
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