I am a dedicated professional specializing in customer service, web research, and real estate support, offering a wide range of services from outstanding phone and
Experience: 1 - 2 years
Monitor and evaluate the standard of customer interactions. Guarantee that customer service representatives achieve performance goals comply with company protocols and provide outstanding service. Offer constructive feedback to representatives, analyzing data for insights and improvement areas. Design and implement training initiatives to elevate representative proficiency. Facilitate weekly calibration sessions with site leadership and clients to synchronize quality assurance standards. Reviewing surveyed calls via tickets/QUALTRICS. Provide personalized email coaching to agents, addressing areas for enhancement
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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