ELECTRICAL ENGINEER | OPERATION SUPERVISOR(BPO) | JUNIOR SEO

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

October 4th, 2024 (38 days ago)

Member Since

May 9th, 2021

Profile Description

Operation Supervisor
-Manage day-to-day planning and operations of the team;
-Make sure that each of each teammate delivers on his/her Service Level  Agreements
 -(SLAs) and achieves his/her Key Performance Indicators (KPIs);
-Organize and handle the team and make sure everyone adheres to their schedules;
-Train and help in the development of the team by conducting team huddles and coaching sessions
;-Evaluate strengths and weaknesses of teammates;
-Offer solutions for your team’s growth and development;
-Create reports of your team’s performance and document feedback from your client;
-Manage issues that might arise, including HR-related ones;
-Act as the liaison between the management and your team.

Trainer POC
-Assist Trainer in ensuring that employees are given accurate information and product knowledge
-Coached employees and tracked call center quUpgrade to see actual infoty
-Support employees in bridging the knowledge gap in order to solve customer’s issues
Subject Matter Expert
-Assist 100+ customers per day, providing quUpgrade to see actual infoty customer service and swift resolutions using resources from clients
-Reinforce strong company product and service knowledge to continually provide better customer support in assisting customers with concerns and questions. 
-Deliver accurate knowledge and information from the tools and resources available to support teammates
-Provide timely and accurate support to customers and teammates
-Coordinate with supervisors in material updates and tool bug reports
-Collate, analyze, and utilize data that are relevant to develop ways in improving the overall customer experience
-Submit processes regarding uniformity based from the tools and resources
-Review resource’s contents to Identify inefficiencies in work processes and suggest alternative resolutions for vUpgrade to see actual infodation
-Identify inefficiencies in workflows and suggest solutions
-Recognize trends and patterns, and escalate issues not found on the provided resources
-Provide extensive support during employees’ training in assisting them to reach the set KPI goals

Customer Service Representative
-Analyze cost control, providing timely and frequent financial information that supports corporate goals and objectives.
-Provide accurate and timely responses for inquiries coming through email and live chat support channels
-Filter content from the client's website. 
-Perform data and research functions.
-Provide support through known basic troubleshooting techniques. 
-Manage and resolve customer complaints
-Identify and escalate priority issues. 
-Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. 
-Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the QuUpgrade to see actual infoty Guidelines set by the Client. 
-Meet and exceed client mandated KPI's (Key Performance Indicators). 
-Ensure consistent performance based on a continuous improvement model
-Perform other duties as assigned by management

SEO Content Writer
-Writing search engine-optimized copy/content
-Optimizing current copy on a client's website (page titles, Meta descriptions, h1s, alts, anchor text, etc.)
-Blog writing and posting
-Backlinking
-Keyword research
-Rank analysis
-Content marketing strategy analysis

Junior SEO SpeciUpgrade to see actual infost
 -Set up a locally-hosted Wordpress website using Xampp for gaining practical SEO knowledge.
-Apply copywriting in writing SEO content with keywords that generate leads, conversions, and increase website traffic.
-Set Key Performance Indicator/s that determines website's overall success
-Research SEO marketing keywords to use for international client's websites.
-On-page optimization for targeted keywords for website's content, includes setting title tags, meta-description, h1, h2 and h3 tags, internal linking, and alt tags.
-Identify and create internal links for campaign pages from supporting content such as blog posts and other service pages.
-Track daily performance indicators for SEO's strategy reference.
-Knowledge and use of SEO tools like Ubersuggest, Semrush, AHRefs, Google Keyword Planner, Google Trend, Google Analytics, Google My Business, Google Search Console, and Google Tag Assistant.
Other experiences
-Manage social media page with 72k community
-Participate in public speaking and debates concerning varieties of subjects ranging from philosophy, religion, politics, ethics, and motivation.
-Write various articles concerning different subjects.
-Work with writing a 150k-words novel in Scribblehub, Webnovel, and Royalroad.
-Write technical academic rebuttals and arguments in formal debates.
-Accept commission to write quUpgrade to see actual infoty essays, school newspaper articles, and scripts.

Experienced with:-
Power BI
Microsoft Excel
Microsoft Word
Google Sheet
Google Presentation
Canva
Zendesk
Salesforce
C360
Slack
Google Calendar
Ubersuggest
Semrush
AHRefs
Google Keyword Planner
Google Trend-Google Analytics
Google My Business
Google Search Console
Google Tag Assistant