Results-driven professional with extensive experience in customer service, cold calling, collections, quality assurance, and team leadership. Skilled in auditing cold-calling campaigns, SMS marketing, and acquisitions processes to ensure compliance, quality, and performance standards. Experienced in both inbound and outbound collections, with a strong ability to communicate effectively and build rapport with clients.
Proficient in Podio and ReadyMode CRM, with ongoing upskilling in workflow automations and process optimization. Recognized for being self-motivated, proactive, and highly adaptable to changing business needs. Possesses strong leadership skills, experience coaching and supporting teams, and a passion for improving efficiency and achieving organizational goals.
A fast learner who is easy to train, computer literate, and committed to delivering high-quality results. Fluent in English with excellent verbal and written communication skills. Known for maintaining a positive attitude, taking initiative, and thriving in fast-paced remote work environments.
Experience: 1 - 2 years
Top performer as a real estate cold caller generating the highest monthly leads for clients based in Philadelphia and Baltimore before I got promoted to being the quality analyst in the same company.
Experience: 5 - 10 years
Been working with US based clients since 2016.
Experience: 1 - 2 years
2 years experience on being a quality analyst for acquisitions and closers for real estate business based Philadelphia and Baltimore.
Experience: 1 - 2 years
Very familiar with the script and the process.
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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