French

Technical & Customer Support Specialist | Shopify | Salesforce | Jira | Remote-R

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 6th, 2026 (4 days ago)

Member Since

March 26th, 2020

Profile Description

About Me:

Customer support specialist with 5+ years of remote experience handling high-volume email, live chat, and phone support across e-commerce, on-demand platforms, and telecommunications.

I've worked with Shopify, Salesforce, and Zendesk, and I know how to keep customers happy while keeping operations clean.I build SOPs, document bugs in Jira, manage CRM records accurately, and flag patterns before they become bigger problems. I don't just close tickets — I follow through.

Currently also supporting technical troubleshooting on web and mobile platforms, and expanding into QA and data reporting.

Tools & Skills: Salesforce · Zendesk · Shopify · Jira · Excel · Google Sheets · Notion · Slack · Zoom · Google Workspace · Microsoft Office · Zapier (basic)

Channels: Email · Live Chat · Outbound Calls · Shop App · Shop Pay

Top Skills

Marketing » Email Marketing

Experience: 1 - 2 years

Office and Administration » Transcription

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Experience: 2 - 5 years

Marketing » Copywriting

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support

Customer Support » Phone Support

Customer Support » Forum Community Moderation

Office and Administration » Translation

Basic Information

Age
29
Gender
Male
Website
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Address
Danao City, Cebu
Tests Taken
IQ
Score:  121
DISC
Dominance: 31
Influence: 7
Steadiness: 33
Compliance: 29
English
C2(Advanced/Mastery)
Government ID
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