Overview
Looking for any work (8 hours/day)
at $5.67/hour ($1,090.91/month)
High school diploma
Last Active
June 15th, 2026 (12 days ago)
Member Since
March 25th, 2020
Profile Description
Data-driven Workforce Management Analyst with 12+ years of experience in forecasting, scheduling, and real-time operations within high-volume BPO environments. Skilled in translating business forecasts into actionable staffing strategies that protect SLAs, reduce shrinkage, and optimize productivity. Advanced Excel and reporting expertise with hands-on experience in NICE IEX, Aspect, and Salesforce.
Top Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Project Management » Capacity Planning
Experience: Less than 6 months
Project Management » Forecasting
Experience: Less than 6 months
Other Skills
Office and Administration » Data Analytics
Experience: 1 - 2 years
Office and Administration » Leadership
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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