I helped reduce a 2,000+ ticket customer support backlog to under 200 a week, not by simply working faster, but by identifying recurring issues, improving workflows, and building clearer systems for the team. That experience shaped how I approach backend support work: I focus on turning scattered information, recurring problems, and manual processes into something more organized, usable, and easier to act on.

Today, I bring that same approach to research, operations, and administrative support. With over nine years of remote experience, I help businesses turn lead information, property data, operational details, and financial records into organized, reliable information that supports better decisions—whether for lead qualification, pricing, reporting, customer support, or day-to-day operations.

I do well in detail-heavy roles that require accuracy, follow-through, and consistency. Whether I’m researching properties, reviewing data, tracking leads, organizing spreadsheets, documenting workflows, or supporting bookkeeping tasks, I focus on keeping information clear, structured, and useful to the team, especially when it affects decisions tied to sales, revenue, and business growth.

I completed a comprehensive U.S. Real Estate VA training with hands-on tasks in comparative market analysis, transaction coordination, tenant screening reports, property listing support, and trust accounting basics. That training strengthened my ability to work with property-related research, spreadsheets, and structured real estate workflows.

I also have experience with lead research, prospect qualification, outreach support, and lead tracking using Google Sheets and CRM tools. In bookkeeping, I have hands-on training and practice in manual bookkeeping and QuickBooks Online, including transaction categorization, bank and credit card reconciliation, Stripe and PayPal reconciliation, adjusting entries, and preparing financial reports such as Balance Sheet and Profit & Loss statements. In practical terms, that means helping turn disorganized financial records into cleaner, reconciled books that are easier to review, report on, and make decisions from.

I’m comfortable with Google Workspace, spreadsheets, CRM platforms, project management tools, and written SOPs. I work best in roles where research, organization, consistency, and clear communication matter, and I value long-term working relationships where I can contribute through dependable support and thoughtful problem-solving.

Areas I can support:
• Property research and data review
• Comparative market analysis support
• Lead research, qualification, and CRM tracking
• Spreadsheet tracking, reporting, and documentation
• Transaction coordination and listing support
• Market and competitor research
• Bookkeeping support (manual bookkeeping and QuickBooks Online)
• Process documentation and SOP creation
• Operations and administrative support

I work well independently, communicate clearly, and take ownership of the details that keep a business running smoothly behind the scenes, especially where research, organized records, and reliable follow-through support better day-to-day decisions.

If you’re looking for dependable support grounded in accuracy, organization, and follow-through, I’d be glad to contribute.

no skill summary

no skill summary

I have over 12 years of experience working as a WordPress content manager and website support specialist for a US-based company.

I help businesses manage their websites, publish content, and maintain CRM systems. I am reliable, detail-oriented, and able to follow instructions carefully.

My main skills include:
- WordPress content editing and article posting
- CRM tools like ActiveCampaign and Ontraport
- Email marketing setup (Mailchimp, AWeber)
- Website QA and troubleshooting
- Data entry and admin support

I have worked long-term with one company, which shows my consistency and reliability. I am easy to work with, quick to learn new tools, and focused on delivering accurate work.

I am looking for a long-term remote opportunity where I can support your business.

I'm a reliable Tech Virtual Assistant and WordPress Developer with experience in website management, WordPress customization, technical support, email support, and administrative tasks. I help businesses keep their websites running smoothly, troubleshoot technical issues, manage content, and provide excellent customer support. I'm detail-oriented, proactive, and committed to delivering high-quality work while meeting deadlines. Whether you need ongoing website maintenance, tech assistance, or a dependable VA, I'm ready to help your business grow.

I'm a Licensed Professional Teacher and a Video Editor with over a decade of experience. For almost four years, I've been an Online English Teacher, connecting globally through language. With nearly a year as a virtual assistant, video editor, and graphic designer, I've expanded my skills. I've also spent three years as a private teacher, cherishing the journey of growth with my students. Working as a full-time freelancer from home, I'm committed to delivering exceptional results. Let's create something amazing together.

My career is as colourful as my hair, but I love being a Customer Service Specialist the most.

I am a qualified Customer Service Specialist with more than 4 years of experience in meeting clients' needs face to face and through voice calls.

I am a team player with calm energy, approachability, enthusiasm and an eye for detail. As a customer service specialist, freelancer, public servant and writer, I pride in thinking outside of the box when it comes to playing in a team and providing the best resolution to a concern with human touch.

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Work Experience:

*Virtual Assistant
* Higher Balance Institute - Remote - Contract
May 2024 - Present

I’m the go-to person for resolving customer issues, optimizing retention strategies, and ensuring financial accuracy, all while maintaining a personal touch. At Higher Balance Institute, I take pride in delivering exceptional customer support and keeping operations running smoothly. I handle a wide range of responsibilities, including addressing customer inquiries, managing billing and refunds, and auditing collections to ensure seamless payment plan management via Ontraport. My role also involves ensuring all student modules are accessible without delay by keeping accounts up to date, tracing purchases, and working closely with the team to address any discrepancies. I oversee accurate sales tracking, manage shipping and order fulfillment, and ensure data entry is precise to support daily operations. When it comes to accounts receivable, I’m thorough and proactive, following up on overdue balances to maintain healthy cash flow and rigorously monitoring payment plans to ensure compliance. I also collaborate closely with our Office Manager, taking on diverse administrative tasks to support the institute’s efficiency and success. Every day, I strive to make a meaningful impact by combining attention to detail with a warm, customer-centered approach, helping both students and the team thrive.

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* Shopify Support Advisor and Retail Support Advisor - Technical Support (GRAVEYARD SHIFT)
* Intouch CX - Shopify
January 2023 - December 2024

My primary role as a Merchant Support is to make the most out of their experience and help their e-commerce succeed within the platform, Shopify.
general Admin management scope of support includes online store themes, online sales channels like Facebook, Instagram, TikTok, domains, billing, analytics, shipping, etc. I also focus on specialised Retail technical support for merchant’s using Shopify POS, troubleshooting hardware as well as POS migration from Quickbooks to Shopify. Going above and beyond is the aim.

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* Customer Service Representative Technical support (GRAVEYARD SHIFT)
* Teleperformance - Samsung Electronics UK
May 2022 - October 2022

Empathy, understanding and active listening were my key responsibilities while providing technical support for Samsung UK TV/AV users as well as set repair appointments with the affiliated service centers for television within warranty. In order to achieve customer satisfaction, I thoroughly assure that I provide the best resolution to a customer's queries and going the extra mile when needed.

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* Content and Feature Writer (HOME-BASED)
* The Love Club
August 2021 - September 2022

Exploring all the ways I could tell a story. A local creative celebrating local creatives of my motherland in the name of mindful tenderness and kindness amongst a collective of loving people. Practicing SEO strategies tagging keywords and phrases in our articles to bring traffic into our site via search engines.

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* Revenue Officer I
* Bureau of Internal Revenue
February 2018 - August 2020

It's all about KYC, knowing your clients and public serving, providing assistance in efficiently processing the opening of their businesses be it sole proprietorships or corporations.

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* Barista and Customer Support
* Rustan's Coffee Corp. - Starbucks - Cebu
September 2017 - January 2018

Being a Starbucks Partner was illuminating the third place feeling of visitors all while serving the good coffee, warm smiles, clean and cozy relaxation space. Best in Customer Intercept.

SEO, Mobile, Chat/Email Support (non-voice), WordPress, PHP, Javascript, CSS, HTML, Git, API, Node JS, Squarespace, Kajabi, Research & Data Entry, Adobe Photoshop, Canva, Video & Audio Editing, Social Media, Hosting & Registrar...

I am a versatile copywriter, content writer, and eCommerce specialist with over 10 years of experience (since 2013) crafting compelling marketing materials, web copy, blog content, product descriptions, email campaigns, and brand messaging across multiple industries.

As a Shopify expert, I build and manage fully functional Shopify stores — from store setup and theme customization to product listing optimization and app integration. Whether you need a store built from scratch or an existing one refreshed, I handle it using Shopify's native apps and themes to keep things lean, fast, and conversion-ready.

On the email marketing side, I have hands-on experience with Klaviyo, Omnisend, and Ontraport — building automated flows, segmented campaigns, welcome sequences, abandoned cart emails, and promotional blasts that drive open rates and revenue. I understand how to write for the inbox: subject lines that get clicked, copy that converts, and sequences that nurture leads.

My writing background spans SEO content writing, long-form blog articles, website copywriting, sales page copy, social media content, product descriptions, and B2B/B2C marketing collateral. I write clearly, on-brand, and with the reader's journey in mind.

I am also HIPAA certified, making me a reliable partner for healthcare businesses, medical practices, telehealth platforms, and health & wellness brands that require compliant, privacy-conscious content and communications.

Whether you need a skilled copywriter, a dependable content writer, a Shopify store builder, or an email marketing specialist — I bring the full package with a decade of proven experience delivering results for clients across the US, UK, Australia, and beyond.

I’m an IT graduate with over ten years of experience as a Virtual Ninja, specializing in everything from automation and design to management and strategy. Driven by curiosity, I dive into new areas, quickly mastering them and making them my own. My analytical nature fuels my passion for crafting and refining processes to achieve exceptional results. More than just a job for me, I’m dedicated to learning and contributing meaningfully to enhance and grow businesses.

I’ve been working as a Virtual Assistant for over three years, helping coaches and business owners manage their CRMs, set up automations, and keep things running smoothly behind the scenes. Most of my experience is with Ontraport, but I also work with GoHighLevel (GHL). I handle email and SMS campaigns, organize workflows, and even support with LMS management for online courses.
I enjoy making systems simple, organized, and hassle-free so my clients can focus on what they do best. If you’re looking for someone reliable, detail-oriented, and easy to work with, I’d love to be part of your team.

As an experienced marketing automation specialist with a strong focus on CRM management, I help businesses streamline their operations and improve customer engagement. I specialize in platforms like GoHighLevel, ActiveCampaign, and Ontraport, where I design and implement automated workflows, sales funnels, and lead nurturing sequences. My expertise lies in using CRM systems to optimize customer journeys, enhance conversions, and automate follow-ups. I’m passionate about leveraging strategic automation solutions to drive results and help businesses scale efficiently. With years of hands-on experience, I’m committed to helping businesses increase efficiency and achieve their marketing goals through effective CRM strategies.

A seasoned professional with 5+ years of dynamic experience in digital marketing, complemented by a diverse skill set spanning finance, training and development, organizational development, human resources, customer service, and automation expertise with platforms such as HubSpot, Ontraport, and other CRMs. Proven track record of orchestrating successful marketing campaigns while seamlessly integrating automation tools to enhance efficiency and drive results. A strategic thinker with a holistic approach to business, combining analytical prowess with creative solutions to achieve organizational objectives.

Marketing Operations Expert with 6+ years of experience building and running automated marketing systems for coaches and service-based businesses.

Full-stack knowledge to lead strategy, specializes in backend execution and implementation, ensuring flawless and reliable delivery for your team's strategy.

My Core Areas of Expertise:

1. Full-Funnel Build & Campaign Execution

I'm focused on developing and executing strategies that lead to tangible results (more leads, higher conversions).

• Sales Funnel Development (ClickFunnels, GoHighLevel, -----------)
• Email Marketing Strategy & Automation (Mailchimp, Ontraport, Keap)
• Digital Copywriting (for landing pages and emails)
• Paid Advertising (Meta Ads, Google Ads)

2. AI & Workflow Automation (The Integrator)

I am a proactive problem-solver who specializes in leveraging technology to create seamless, automated workflows that save you time and money.

• Smart Automations & Integrations (Zapier, n8n)
• CRM Workflow Optimization (GHL, Ontraport, Keap)
• SOPs & Loom Documentation
• Lead Management & Data Hygiene

3. Targeted Lead Generation & Outreach

I specialize in helping businesses build a qualified sales pipeline through professional, automated outreach methods.

• LinkedIn Prospecting & Messaging
• Cold Email Outreach & Copywriting
• Content Planning & Social Media Management (Execution Support)

My Go-To Tech Stack (Consolidated)

GoHighLevel (GHL), ClickFunnels, Mailchimp, Meta Ads, Google Ads.

For Lead Generation & Outreach - LinkedIn Sales Navigator, Phantombuster, GHL for Outreach Flows.

For Automation & Operations - Zapier, n8n, Notion/Asana, ChatGPT, Loom (for documentation).

I believe in working with Integrity and Excellence. While I have the technical skills to build any system, my real passion is for reliable support that turns a chaotic workload into a streamlined, profitable operation. I am committed to being the most efficient and dependable professional on your team, especially during the US night shift.

Ready to transform your operations? Let's discuss how I can immediately start driving results for your business.

----------- ----------- works as a virtual assistant from year 2009 to
present. A mother of four amazing kids and a former student
of BYU Pathway Worldwide.

Strength and Special Skills
- Project Management
- Ontraport Expert 2023
- Membership Site Specialist
- WordPress Web Development
- Active Campaign Automation Specialist
- Customer/Technical Support Specialist
- Creating Graphics content using Canva
- Apps integration using zapier
- Payment gateway integration
Administrative Skills:
- Administrative Assistant - Web Research and other Admin support
- Social Media Marketing
- Knowledgeable of various online tools and platforms