SUMMARY
Highly versatile and tech-savvy Virtual Assistant with 12+ years of experience in administrativesupport, customer service, property mana gement, and technical support across diverseindustries. Known for excellent communication, efficient task execution, and strong problemsolvingskills. Proficient in a wide range of tools including Appfolio, Salesforce, GSuite, DocuSign,and Zendesk. EF SET C2 Proficient English Certificate holder. A dependable team player withstrong independent work ethic and a proven ability to handle high-volume workloads.
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E x e c u t i v e & A d m i n S u p p o r tC R M & D a t a M a n a g e m e n tE m a i l & C a l e n d a r M a n a g e m e n tC u s t o m e r S e r v i c e & S u p p o r t ( P h o n e , E m a i l , C h a t )S c h e d u l i n g & B o o k i n g A p p o i n t m e n t sR e a l E s t a t e V i r t u a l A s s i s t a n c e ( L e a s i n g , L i s t i n g s )I n v o i c i n g & B i l l i n g S u p p o r tT e c h n i c a l T r o u b l e s h o o t i n gT e a m & V e n d o r C o o r d i n a t i o nF i l e & Document M a n a g e m e n t
--EXPERIENCES--
ASSISTANT PROPERTY MANA GER (REVA)
KEYWAY PROPERTY MANA GEMENT
MARCH 2024 - NOVEMBER 2025
-Mana ged incoming calls, directing them to the appropriate department and providing necessary information.
-Served as the primary contact for prospective tenants, offering details on available properties and amenities.
-Handled the Tenant Turner leasing email inbox, responding promptly and professionally.
-Mana ged property listings across multiple platforms (FlexMLS, Appfolio, PMW, Showing Hero, and Tenant Turner), ensuring accurate and up-to-date information.
-Coordinated property viewings using Tenant Turner, and maintained communication via Gsuite and Slack.-Coordinate with Property Mana gers, Resident Coordinators, Maintenance Coordinators, Leasing Agents, and Inspectors for property specific updates and information
-Follow up with Tenant Turner leads for your Portfolio Process HOA and Lease Violations
-Process tenant move ins and move outs.
-Process lease renewals and amendments.
DISABILITY CASE MANA GER
UPKEEP GLOBAL - GAR DISABILITY ADVOCATES (US LAW FIRM)
DECEMBER 2021 - JANUARY 2024
Make sure to follow up on the claims by calling the US government offices.
Present a daily and weekly progress report to my boss.
Adapt higher multi-tasking and time mana gement skills since I had to mana ge hundreds of clients.
Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment and doctor visits.
Documenting information about clients, claims, and policies.
Explaining details, risks, benefits, and attorney fees to clients.
Establishing and maintaining relationships with clients.
Identifying and mana ging exposure to risk.
Requesting specific information about claims, such as accident logs,medical records or bills.
LEASING SPECIALIST/WORK ORDER DISPATCHER/VENDOR ACCOUNT SPECIALIST
REALPAGE PHILIPPINES
JANUARY 2018 - JULY 2022
Handle inbound and outbound calls, chats, and email s
Answer inquiries about properties & invite prospects to visit
Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.
Examining properties and informing maintenance staff of issues by creating work orders.
Advertising available properties and setting up property tours as part of marketing activities.
Screening prospective tenants to ensure they meet eligibility requirements.
Completing lease applications and assisting with the verification of application information.
Informing prospective tenants of results.
Inspecting properties when tenants take occupation and vacate.
Liaising with tenants to provide information and address their complaints and concerns.
Maintaining and storing documentation effectively.
Accepting rent payments, security deposits and other applicable fees.
Assist vendors to verify and complete their application requirements
BROADBAND SPECIALIST/ NETWORK TESTER
TELEPERFORMANCE PHILIPPINES - TELSTRA
SEPTEMBER 2014 - JANUARY 2018
Handle inbound and outbound calls
Handle technical tickets, escalations, and serve as case mana ger for residential and small business customers
Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email , and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and procedures to solve problems.
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
Collaborates with other staff to research and resolve problems.
Collaborates with programmers to explain errors and/or recommend modifications in programs.Arranges service by software or hardware vendors to repair or replace defective products.Maintains knowledge of technology innovations and trends.Performs other related duties as assigned.
CUSTOMER SUCCESS
SUPPORTSAVE SOLUTIONS - DOCUSIGN
APRIL 2014 - SEPTEMBER 2014
Handle inbound and outbound calls, chats, and email s
Handle technical tickets, and escalations, and served as a case mana ger for consumers and businesses
Handle billing concerns
Mana ge customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled and ensurecritical client SLAs are met
Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented,and Influence others towards action and change
Reduce escalation volume by escalating product opportunities
Lead improvements by monitoring and developing dashboards to proactively monitor trends, customer escalations and use data to recommend technical and/or business process changes to meet expectations and/or optimize productivity
Facilitate and report on daily and/or weekly stand-ups to ensure appropriate visibility of key customer issues including escalation status reporting, statistics, trending ana lysis, issue status activities, and resources
Act as Incident Response Coordinator during high severity escalations or outagesTranslate technical concepts to peers and customers
PHONE BANKER/ RETAIL BANKER
CONVERGYS PHILIPPINES - CITIBANK
SEPTEMBER 2013 - DECEMBER 2013
Handle inbound calls and help consumers with retail banking, report fraud, process credit, card activation
Answer billing questions
Assist with the preparation of written and verbal reports for senior mana gement on compliance program status, issues, trends and concerns
Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior
from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
TECHNICAL SUPPORT REPRESENTATIVE
QUALFON PHILIPPINES - TRACFONE, NET10 & SAFELINK
OCTOBER 2012 - SEPTEMBER 2013
Handle inbound supervisory calls
Handle technical concerns
Handle technical tickets for consumers
