Operation Manager Leader, QA Supervisor, Fraud Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

February 10th, 2019

Profile Description

Hello! I’m a seasoned professional with extensive experience in customer service and quality management. My career has been marked by a commitment to improving processes and ensuring exceptional customer experiences. Here's a bit about my journey:Retention Specialist and Quality Analyst at Transcom (Comcast Account)As a Retention Specialist, I worked diligently to retain customers by addressing their concerns and providing tailored solutions.I was promoted to Quality Analyst, where I evaluated calls to ensure agents were delivering excellent customer service. This role honed my skills in quality assurance and customer experience management.Quality Lead at InfosysAt Infosys, I served as a Quality Lead, focusing on enhancing the campaign processes. I worked closely with teams to identify areas of improvement, implement strategies, and ensure the highest standards of quality were met.Operations Team Lead at ConcentrixIn my role as Operations Team Lead, I supported the technical support department. This position involved overseeing team performance, providing technical guidance, and ensuring efficient operations.With a solid background in quality analysis and team leadership, I am dedicated to driving success and fostering an environment where customer satisfaction is paramount. I look forward to bringing my expertise and passion for excellence to new opportunities.