ED
Workforce Management & Capacity Planning Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.49/hour ($1,056.00/month)
High school diploma
Last Active
April 14th, 2025 (439 days ago)
Member Since
January 28th, 2019
Profile Description
I am a Workforce Management (WFM) Specialist with over 5 years of experience in workforce planning, forecasting, and real-time monitoring. I have worked with BPOs and global companies, helping them optimize staffing, improve service levels, and reduce costs.
My expertise includes:
? Workforce Forecasting & Capacity Planning
? Scheduling & Real-Time Monitoring
? Performance Analysis & Reporting
? Workforce Tools: NICE IEX, Aspect, Verint
? Data Analysis (Excel, Google Sheets, SQL)
I thrive on helping businesses maximize efficiency, reduce absenteeism, and enhance workforce productivity. If you need someone who can manage staffing and optimize workforce operations, I’d love to help!
Top Skills
Project Management » Capacity Planning
Experience: 1 - 2 years
Project Management » Forecasting
Experience: 1 - 2 years
Human Resources » Workforce Management
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Data analysis
Experience: 1 - 2 years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Google Sheets
Experience: 5 - 10 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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