Top Rated Customer & Technical Support Specialist | SaaS & E-commerce

Overview

Looking for full-time work (8 hours/day)

at $9.91/hour ($1,920.00/month)

Bachelors degree

Last Active

July 12th, 2026 (10 days ago)

Member Since

May 9th, 2018

Profile Description

With more than 11 years of customer support experience, I specialize in email, chat, and ticket-based support across healthcare, wellness, SaaS, eCommerce, and service-focused industries. My background includes supporting patients, customers, healthcare professionals, and software users while handling sensitive information, resolving complex concerns, troubleshooting issues, coordinating services, and maintaining a high standard of communication.

Throughout my career, I have supported a diverse range of organizations, including healthcare providers, technology companies, and e-commerce brands.

Core Expertise:
• Customer Support (Email, Chat & Ticket Management)
• SaaS Customer Support & Technical Troubleshooting
• Patient & Member Support
• Healthcare & Wellness Customer Experience
• E-commerce Customer Support
• Order Processing
• Billing & Account Support
• QA & Interaction Auditing
• Service Coordination
• Administrative Support
• Calendar & Schedule Management

Tools & Platforms

Customer Support & CRM:
Zendesk, Freshdesk, Gorgias, Reamaze, Help Scout, osTicket, Richpanel, HubSpot

E-commerce & Marketplaces:
Shopify, WooCommerce, Magento, Volusion, Amazon, eBay, Faire, WordPress, Wayfair

Shipping & Fulfillment:
ShipBob, ShipStation, Flexport, Hipshipper

Project Management & Collaboration:
Trello, Asana, Jira, Miro, Monday

Analytics, Marketing & Other Tools:
Klaviyo, Apollo, Facebook Business Manager, Google Workspace, Kibana

Communication & Productivity:
Zoom, Calendly, ---------- , 8x8, Dropbox

If you're looking for someone who can step in, take ownership, communicate with care, and create a positive experience for your customers, users, members, or patients, I'd love to learn more about your business and how I can help.