ADMIN SUPPORT | LOGISTICS | E-COMMERCE | TRUCK COORDINATOR

Manage my client’s Business Suite page and Shopee account by promptly responding to customer inquiries and processing orders. Coordinate with the production team to ensure timely order fulfillment and follow up on estimated lead times to keep clients informed. Handle billing tasks, including sending invoices and following up on down payments and payments as needed. Book shipments and track deliveries to ensure all orders arrive on time. Provide responsive after-sale customer service to maintain client satisfaction. This role has strengthened my skills in communication, order management, and remote coordination.

Accurately encoded daily manifests, tally sheets, and shipment data, ensuring error-free records for container tracking and billing processes. Maintained organized and up-to-date digital and physical filing systems for import/export documents, facilitating efficient retrieval and audit readiness. Efficiently input and managed detailed transportation paperwork, including driver logs, trip reports, and invoices, supporting payroll and operational accuracy. Performed precise data entry of billing statements and shipment manifests, enabling timely invoicing and financial reconciliation. Demonstrated strong attention to detail by verifying and cross-checking shipping documentation during data entry to minimize errors and discrepancies.

Experienced in coordinating with multiple teams and external partners to ensure smooth operations across logistics, shipping, and client management. Skilled at managing order fulfillment timelines, shipment schedules, resource allocation, and communication between production, freight forwarders, customs brokers, and clients. Proven ability to facilitate timely delivery and resolve operational issues through effective collaboration and follow-up.

Experienced in providing prompt and effective customer service by responding quickly to inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing client communications across multiple platforms, coordinating with internal teams to fulfill orders, and delivering responsive after-sales support to maintain strong client relationships.

Proficient in handling diverse administrative tasks such as billing, invoicing, document management, and coordination with internal teams and external clients. Skilled at organizing resources, maintaining accurate records, and ensuring smooth daily operations through effective multitasking and communication.

Experienced in preparing, verifying, and managing detailed shipping, import/export, and transportation documents, including Bills of Lading, invoices, packing lists, and customs paperwork. Strong attention to detail ensures accuracy and compliance, while organized filing systems support efficient retrieval and audit readiness.

Experienced in monitoring order progress from placement to delivery, ensuring timely fulfillment by coordinating with production teams and logistics partners. Proactively tracked shipments, updated clients on delivery status, and addressed delays to maintain customer satisfaction. Skilled at using tracking systems and communicating effectively to ensure all orders arrive on time and issues are promptly resolved.