Senior Account Manager for Merchant Services (Payment Processing, POS, B2B), CSS

Overview

Looking for full-time work (8 hours/day)

at $11.58/hour ($2,240.00/month)

Bachelors degree

Last Active

July 24th, 2026 (yesterday)

Member Since

February 1st, 2018

Profile Description

With excellent organizational and communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am positioned to exceed your expectations.

CERTIFICATIONS:
• Certified Six Sigma Yellow Belt
• Certified Six Sigma White Belt

SKILLS and QUALITIES:
•  Good background in Operational Excellence, worked as a Subject Matter Expert for different processes and new department onboarding
• Good background in eCommerce and Merchant Services specifically in Payment Processing
• Strong Analytical Skills
• Excellent verbal and written communication skills
• High Attention to Details
• Unmatchable negotiation skills
• Expertise in client relations and needs assessment, supervision, motivation and mentoring
• Proactive leader with exemplary people skills
• Fast learner, with an ability to easily grasp and put into application new ideas, concepts, and methods
• Dedicated, innovative and self-motivated team player/builder
• Interpersonal and Organizational Skills, Orderliness and Punctuality, Good Character and Habits 

Current Job Position: Senior Account Manager - Merchant Services (Payment Processing) Full Cycle
• Oversee overall day to day operational responsibility for merchants and business owners’ credit card processing
• Expertise in the bank application submissions and underwriting processes
• With enough knowledge gained using the following systems and portals: NMI Gateway, Inovio, Gateway, Konnektive CRM and different bank portals
• Closely coordinate with Chargeback Companies for newly boarded merchants
• Defining and documenting business processes related to all aspects of merchant services (sales support, merchant applications, on-boarding, chargebacks, technical issues, fraud prevention etc.).
• Making day-to-day decisions related to the merchant services operations.
• Assist in development and implementation of plans, tactics and activities to ensure merchant satisfaction.
• Liaising with the payment processing partners on a frequent basis to:-
Gain clarity on cross-organizational processes.
- Describe and represent customer issues / challenges.
- Follow-up on outstanding questions, issues, and discrepancies.
• Weekly & Monthly reporting on overall business performance.
• Tracking & analyzing metrics to determine opportunities for growth and improvement.