Mellicent
IT Technical Consultant | ServiceNow Platform Support Consultant
Overview
Looking for full-time work (8 hours/day)
at $5.80/hour ($1,120.00/month)
Bachelor's degree
Last Active
July 18th, 2026 (3 days ago)
Member Since
July 11th, 2026
Profile Description
IT support and platform operations professional with 1-2 years of experience in enterprise ServiceNow environments. Skilled in incident triage, SLA-driven ticket resolution, and platform configuration (UI policies, business rules, service catalog workflows), handling 15+ tickets daily with a strong first-contact resolution rate. Certified in ServiceNow System Administration (CSA), Application Development (CAD), and ITSM Implementation (CIS-ITSM), with hands-on experience authoring knowledge base content and mentoring new tea
Top Skills
Project Management » Agile Methodology
Experience: Less than 6 months
Office and Administration » Operation Management
Experience: Less than 6 months
Software » Databases » ServiceNow
Experience: 1 - 2 years
Other Skills
Customer Support » IT
Experience: 2 - 5 years
Software » Network Administration » Network Monitoring
Experience: Less than 6 months
Project Management » Scrum
Experience: 1 - 2 years
Customer Support » IT » IT Asset Management
Experience: Less than 6 months
Software » Network Administration » Network Security
Experience: Less than 6 months
Systems Administration » Cloud Engineer
Experience: Less than 6 months
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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