Customer Service Specialist | Technical Support Representative | Fraud Escalatio

Experienced in email support, technical troubleshooting, and fraud investigations. Skilled in resolving customer concerns through professional written communication, conducting account reviews, identifying suspicious activities, and ensuring accurate and timely resolutions while maintaining high standards of customer service and data security.

Proficient in utilizing AI tools such as ChatGPT to support customer service, technical troubleshooting, fraud investigations, documentation, and professional communication. Experienced in combining AI-assisted workflows with strong analytical and problem-solving skills to improve efficiency, accuracy, and customer satisfaction.

Fraud Detection Specialist with experience identifying suspicious account activities, investigating potential fraud cases, analyzing customer data, and escalating high-risk transactions. Skilled in risk assessment, account verification, pattern recognition, and fraud prevention while ensuring compliance with company policies and security procedures.

Customer Service Professional with 6+ years of experience providing phone, email, and chat support. Expertise in technical troubleshooting, fraud investigations, account management, customer escalations, and conflict resolution. Proven ability to deliver exceptional customer experiences, manage high-volume workloads, and maintain quality standards while utilizing CRM systems and various support tools

Experienced in email support, technical troubleshooting, and fraud investigations. Skilled in resolving customer concerns through professional written communication, conducting account reviews, identifying suspicious activities, and ensuring accurate and timely resolutions while maintaining high standards of customer service and data security.

Experienced Customer Service and Technical Support Representative with 6+ years of handling inbound and outbound calls, technical troubleshooting, fraud investigations, and escalated customer concerns. Skilled in conflict resolution, account security verification, customer retention, and delivering professional, solution-focused support while maintaining high customer satisfaction.