Customer Support VA | Technical Support | Administrative Assistant

Overview

Looking for any work (8 hours/day)

at $4.23/hour ($819.20/month)

Bachelor's degree

Last Active

July 12th, 2026 (2 days ago)

Member Since

May 22nd, 2026

Profile Description

Hi, I’m Katrina! I’m a dedicated Virtual Assistant with experience in customer service, technical support, and administrative tasks. I have over 5 years of experience in customer service, technical support, and virtual assistance handling calls, customer concerns, scheduling, dispatching, and CRM systems.

In my previous roles with RainX, Concentrix, and Insta Answer, I managed customer inquiries, resolved issues, scheduled appointments, and coordinated communication with clients professionally and efficiently. I also worked with plumbing, healthcare, real estate, and elevator service companies as a virtual receptionist.

I’m organized, reliable, detail-oriented, and comfortable working independently in fast-paced environments. I would love the opportunity to contribute my skills and experience to your team.

As a Virtual Receptionist, my responsibilities included handling customer calls, taking messages and service requests, scheduling appointments, and dispatching technicians. I supported several clients including Mr. Kirby Plumbing Services, Roto-Rooter, Progressive Management, Advanced Air Conditioning, Allen Oil, and elevator service companies.

Some CRM and communication tools that I have used include:
- Zendesk
- SaaS platforms
- Ivinex
- Pinnacle
- Google Workspace / Google Calendar
- Slack
- ClickUp
- Calendly
- RingCentral