Senior Customer Service Representative | Telecom, Billing & Retention

Overview

Looking for any work (8 hours/day)

at $5.99/hour ($1,152.00/month)

Bachelor's degree

Last Active

June 7th, 2026 (8 days ago)

Member Since

May 12th, 2026

Profile Description

Hi! I’m Fred, a dedicated Senior Customer Service Representative with over 10 years of experience in telecom, healthcare, insurance, and tech support. I excel in delivering exceptional customer service by combining my problem-solving skills, empathy, and technical expertise to meet and exceed client expectations.

Here’s what I do best:

Customer Service Excellence: I have a proven track record in handling US and Australian accounts, providing clear, empathetic, and solution-focused support across various industries, including healthcare, insurance, and telecom.

Technical & Telecom Support: I am adept at troubleshooting NBN technologies, Optus telecom services, digital TV (Fetch TV), mobile connectivity issues, and consumer electronics (Philips products), ensuring seamless customer experiences.

Billing & Payment Assistance: I specialize in explaining bills, processing payments, resolving discrepancies, and helping customers understand their plans or coverage, ensuring clarity and satisfaction.

Retention & Sales: I am skilled in retaining customers through tailored solutions, discounts, and upselling, all while maintaining high satisfaction and compliance standards.

Case & Ticket Management: I have strong experience in documenting interactions, managing cases, and coordinating with internal teams to resolve complex issues efficiently.

I am committed to providing top-notch service and am eager to bring my expertise to your team. Let’s work together to achieve your customer service goals!