Ivan

Technical Support Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.32/hour ($832.00/month)

Associates degree

Last Active

June 19th, 2026 (7 days ago)

Member Since

May 10th, 2026

Profile Description

Detail-oriented support specialist with 4+ years of experience in the BPO industry, supporting finance, tech, and eCommerce accounts. I currently handle technical and cross-functional escalations through email and live chat, focusing on issue investigation, log review, and clear communication with development and partner teams. I use internal observability tools and SQL-based checks to verify impacts and provide accurate findings.I’m known for strong context gathering, clear and concise communication, and helping improve team workflows. I also enjoy experimenting with internal tools and AI prompts to streamline reporting, email drafting, and basic data analysis.I have a solid background in email and chat support, root cause analysis, documentation, and working closely with cross-functional teams to resolve complex issues efficiently.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Has overall experience within the Shopify platform, from setting up the store, theme editing, shipping, order management, product/collection management, and etc.

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » AI Tools

Experience: 1 - 2 years

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Basic Information

Age: 25

Gender: Male

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Address

Tests Taken: IQ
Score: 113: DISC
Dominance: 40
Influence: 7
Steadiness: 12
Compliance: 41: English
C2(Advanced/Mastery)