Operations and Logistics Support Professional | Customer Service and Technical S

Experienced Order Processing and Customer Operations Specialist with a proven track record of managing end-to-end transaction lifecycles across leading global BPO platforms, including Telus Digital, VXI Global Solutions, and Agents Only Technologies. High-Volume Transaction Management: Successfully facilitated seamless order entry, verified logistical accuracy (including store locations and delivery coordinates), and securely processed high-volume credit card transactions. Customer-Centric Upselling & Retention: Combined comprehensive product and service plan knowledge to recommend tailored hardware solutions at VXI, while leveraging effective conflict resolution at Telus to maintain high customer retention rates. Cross-Functional Support: Adept at delivering first-line customer support, mitigating transaction issues, and routing complex inquiries to ensure accurate, time-sensitive fulfillment.

Proactive and hands-on Logistics and Operations Manager with direct experience overseeing the full lifecycle of a family-owned delivery vehicle integrated within a major logistics network. Last-Mile Delivery & Route Optimization: Directed daily last-mile delivery operations, utilizing route planning strategies to maximize fuel efficiency, balance vehicle load capacities, and guarantee time-sensitive fulfillment. Carrier & Recipient Coordination: Managed end-to-end communication between corporate logistics dispatchers and end recipients, seamlessly resolving delivery exceptions and maintaining high service-level standards. Documentation & Compliance: Oversaw the preparation, audit, and tracking of critical freight documentation, transit records, and compliance paperwork to ensure smooth shipment handling and zero operational delays.

Detail-oriented Scheduling Coordinator and Appointment Setter with a strong background in optimizing remote client operations, managing calendar logistics, and enhancing workflow productivity. Strategic Route Optimization: Scheduled property appointments for field personnel by meticulously calculating geographic proximity, effectively minimizing travel times and reducing fuel costs. Calendar & Capacity Management: Coordinated multi-stakeholder calendars across varying time zones, offering flexible scheduling options to clients while maximizing daily territory productivity. Pipeline & Lead Management: Conducted targeted outbound calls to qualify potential business leads, accurately capturing critical system requirements, and seamlessly transferring pre-qualified opportunities to sales representatives and scheduling managers.

Detail-oriented Scheduling Coordinator and Appointment Setter with a strong background in optimizing remote client operations, managing calendar logistics, and enhancing workflow productivity. Strategic Route Optimization: Scheduled property appointments for field personnel by meticulously calculating geographic proximity, effectively minimizing travel times and reducing fuel costs. Calendar & Capacity Management: Coordinated multi-stakeholder calendars across varying time zones, offering flexible scheduling options to clients while maximizing daily territory productivity. Pipeline & Lead Management: Conducted targeted outbound calls to qualify potential business leads, accurately capturing critical system requirements, and seamlessly transferring pre-qualified opportunities to sales representatives and scheduling managers.

Proactive and hands-on Logistics and Operations Manager with direct experience overseeing the full lifecycle of a family-owned delivery vehicle integrated within a major logistics network. Last-Mile Delivery & Route Optimization: Directed daily last-mile delivery operations, utilizing route planning strategies to maximize fuel efficiency, balance vehicle load capacities, and guarantee time-sensitive fulfillment. Carrier & Recipient Coordination: Managed end-to-end communication between corporate logistics dispatchers and end recipients, seamlessly resolving delivery exceptions and maintaining high service-level standards. Documentation & Compliance: Oversaw the preparation, audit, and tracking of critical freight documentation, transit records, and compliance paperwork to ensure smooth shipment handling and zero operational delays.