John

Customer Service

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.78/hour ($727.26/month)

High school diploma

Last Active

May 30th, 2026 (16 days ago)

Member Since

April 30th, 2026

Profile Description

I am a reliable and detail-oriented individual with strong organizational and communication skills. I have experience handling basic administrative tasks such as data entry, email management, internet research, and file organization. I am comfortable using common tools like Microsoft Office, Google Workspace, and online communication platforms.
I take pride in being hardworking, adaptable, and quick to learn new skills. I can work independently with minimal supervision while maintaining accuracy and meeting deadlines. I am committed to providing quality work and helping businesses stay organized and efficient.
I am looking for an opportunity where I can grow, contribute to a team, and build a long-term working relationship with a client.

Top Skills

Advertising » Performance Tracking

Experience: 5 - 10 years

Data-driven leader focused on tracking and exceeding core support metrics, including CSAT (Customer Satisfaction), SLAs (Service Level Agreements), AHT (Average Handle Time), and First Contact Resolution.

Customer Support » Customer Service

Experience: 5 - 10 years

Comprehensive understanding of running day-to-day support departments, managing multi-channel ticket queues, optimizing staffing schedules, and ensuring consistent service delivery.

Office and Administration » Team Leadership

Experience: 2 - 5 years

Experienced in managing, motivating, and mentoring frontline agents and junior supervisors. Skilled in fostering a collaborative team culture, handling performance reviews, and aligning team performance with organizational goals.

Other Skills

Project Management » Workflow

Experience: 5 - 10 years

Skilled at analyzing operational workflows, identifying bottlenecks, and implementing strategic changes to reduce agent friction, improve efficiency, and lower operational costs.

Human Resources » Sop Writing

Experience: 5 - 10 years

Proven ability to build structured, step-by-step documentation and training materials. Ensures standardized agent onboarding, regulatory compliance, and consistent customer experiences.

Office and Administration » Decision Making

Experience: 2 - 5 years

Skilled at translating raw support metrics and customer data into actionable insights, utilizing trends to implement proactive operational and product improvements.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Experienced in evaluating call recordings and chat transcripts against strict quality scorecards to maintain brand compliance, identify training gaps, and coach agents effectively.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: San Jose, Negros Oriental

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”