Edmer
Experienced BPO Manager specializing in Operations, Training, and Quality Manage
Verified
Overview
Looking for any work (8 hours/day)
at $11.33/hour ($2,181.82/month)
Not Specified
Last Active
June 10th, 2026 (yesterday)
Member Since
April 28th, 2026
Profile Description
Results-driven Operations and Customer Experience Leader with 15+ years of progressive leadership experience in customer service operations, technical support, quality management, training, and people leadership within the BPO and customer experience industry. Proven success in leading large-scale operations, driving KPI excellence, improving customer satisfaction, and managing multi-site teams across voice, messaging, billing, and technical support environments.
Recognized for delivering operational excellence, workforce optimization, service delivery improvements, and high-impact coaching strategies that improve business performance and employee engagement. Experienced in managing global client relationships, implementing process improvements, and leading cross-functional teams in fast-paced, high-performance organizations.
Expertise includes Operations Management, Customer Success, Technical Support Leadership, Quality Assurance, Training & Development, Client Relationship Management, Performance Coaching, Workforce Optimization, and Business Process Improvement.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Product Knowledge
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Professional Services » Forex Trading » Risk Management
Experience: 5 - 10 years
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santo Tomas, Batangas
- Tests Taken
- IQ
- Score: 97
- DISC
- Dominance: 40%
- Influence: 31%
- Steadiness: 23%
- Compliance: 6%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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