I was hired as a cold caller at a US lead generation company in June 2021 and promoted to Operations Manager within 2 months. Over the next 3+ years, my partner and I built the team from 6 people to 60 active callers producing 100 qualified leads per day for realtors across the US. I owned the full operation — SOPs, hiring, attendance, payroll, KPI monitoring, quality assurance, and daily team management. When the company was acquired, I was retained through the transition and expanded the operation into a Medicare healthcare account.
Previously, I completed a contract role as an SDR for a US-based cybersecurity MSP, doing outbound cold calling to law firm Managing Partners — a completely different vertical that I ramped into quickly and executed independently. I have also done contract content work for a US speaker bureau — LinkedIn strategy, Canva graphics, and ghostwriting for professional audiences.
I am currently available for full-time or part-time remote work and actively seeking my next engagement. If you need someone who understands both the front-line and backend of a cold calling operation — someone who has built systems, managed teams, and delivered results at scale — I am ready to contribute from day one.
Experience: 2 - 5 years
Built and managed a 60-caller BPO operation from the ground up — handling hiring, SOPs, payroll, KPI monitoring, QA, and daily team management. Scaled from 6 to 60 active callers producing 100 leads per day for US real estate and healthcare clients over 3+ years.
Experience: 10+ years
Experience: Less than 6 months
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