Administrative Coordinator | Sales Operations | Customer & Client Support

I have over seven years of experience supporting daily business operations by managing documentation, coordinating schedules, maintaining records, preparing reports, and ensuring workflows run efficiently. I'm highly organized and able to handle multiple priorities while maintaining accuracy and meeting deadlines.

Throughout my career, I've worked with international clients, handling inquiries, resolving concerns, conducting follow-ups, and building long-term relationships. I focus on providing professional, timely, and customer-centered support to create a positive client experience.

I have experience supporting property management and hospitality operations, including property onboarding, lease coordination, client communication, property listings, and maintaining property records using various management systems. This has given me a solid understanding of real estate administrative processes.

My experience includes lead generation, cold calling, CRM management, sales pipeline tracking, business presentations, and supporting the entire sales process. I enjoy identifying opportunities, nurturing client relationships, and contributing to business growth.

In my previous roles, I handled contracts, CRM records, and client data, so accuracy was critical. I always double-check information before submission to prevent errors and ensure smooth processing.

I’m used to balancing calls, follow-ups, CRM updates, documentation, and internal coordination all in one day. I prioritize based on urgency and impact while making sure accuracy isn’t compromised.

I'm comfortable using tools such as Microsoft Office, Google Workspace, AppFolio, Xero, DocuSign, Trello, Calendly, Zoom, Claude AI, Microsoft Teams, and ChatGPT. I learn new software quickly and use AI tools to improve productivity, draft communications, organize information, and automate repetitive tasks.