MEDICAL VIRTUAL ASSISTANT

Utilize SugarCRM to manage client and patient interactions, track leads and follow-ups, document communication, generate reports, and support workflow efficiency while ensuring accurate data entry and compliance with privacy standards.

Use electronic health record systems to accurately document, update, and manage patient medical information, including demographics, clinical notes, diagnoses, medications, and test results, while ensuring data accuracy, accessibility for authorized users, and full compliance with HIPAA regulations.

Organize and manage multiple tasks based on urgency, clinical impact, and deadlines to ensure timely completion of patient-related activities, accurate documentation, and efficient support for healthcare providers while maintaining accuracy and compliance.

Review and submit requests to insurance providers to obtain approval for prescribed medications, procedures, or services before delivery of care. Ensure accurate documentation, verify coverage requirements, follow up on authorization status, and communicate approvals or denials to providers and patients while maintaining HIPAA compliance.

Assign accurate ICD-10 and CPT codes to diagnoses, procedures, and services based on clinical documentation to support proper billing, insurance claims processing, and regulatory compliance while ensuring accuracy and confidentiality.

Ensure the confidentiality, integrity, and security of protected health information (PHI) by following HIPAA regulations, implementing secure documentation and communication practices, limiting access to authorized personnel, and maintaining compliance with healthcare privacy policies and procedures.

Provide remote administrative and clinical support to healthcare providers by managing appointment scheduling, electronic medical records (EMR/EHR), patient communication, insurance verification, prior authorizations, prescription refill requests, and medical documentation while ensuring accuracy, efficiency, and full compliance with HIPAA regulations.

Verify patient insurance coverage, eligibility, benefits, and authorization requirements by coordinating with insurance providers to ensure accurate billing, timely approvals, and clear communication while maintaining HIPAA compliance.

Apply standardized ICD-10 diagnosis codes to accurately classify diseases, conditions, and health-related problems based on clinical documentation, supporting medical billing, reporting, and regulatory compliance.