Bilingual English-Italian Virtual Assistant | Administrative & Customer Support

Overview

Looking for any work (8 hours/day)

at $8.64/hour ($1,636.35/month)

Bachelor's degree

Last Active

June 16th, 2026 (2 days ago)

Member Since

January 24th, 2026

Profile Description

I am a bilingual English-Italian administrative support professional with 16 years of BPO experience, including 14 years in global hospitality and 2 years in e-commerce. My career has been built on accuracy, reliability, process discipline, and maintaining organized records in high-volume, international environments.

I specialize in customer support, email management, CRM administration, documentation, records management, reservations, and back-office support. Throughout my career, I have managed complex workflows across multiple systems, maintained accurate documentation, and supported customers across EMEA, APAC, and LATAM markets.

I bring the discipline and professionalism of a corporate environment into remote work. My experience has trained me to follow complex instructions, manage multiple priorities simultaneously, protect confidential information, and maintain accuracy under pressure. I am proficient in Salesforce, SynXis, Opera, Google Workspace, and Microsoft Office and have extensive experience working within multi-system and multi-monitor environments.

I am currently transitioning into long-term Virtual Assistant and remote administrative support roles while actively building proficiency in modern collaboration tools such as ClickUp, Trello, and Notion. I have also completed the AI Ready ASEAN Program covering AI Fundamentals, Generative AI Applications, Prompting & Productivity, and AI Ethics.

My strengths include:
• Administrative Support
• Email & Inbox Management
• CRM Support (Salesforce)
• Documentation & Records Management
• Data Entry & Accuracy
• Customer Support
• Reservation & Account Support
• Internet Research & Information Verification
• Professional Written Communication
• Bilingual English-Italian Communication
• Process Compliance & Confidentiality
• Multi-System & Multi-Task Management

I am seeking long-term opportunities where I can combine my corporate experience, attention to detail, and commitment to accuracy with modern remote work practices to help businesses stay organized, efficient, and well-supported.