10+ years Customer Service Level Expert | Admin |SEO

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Associates degree

Last Active

January 21st, 2025 (yesterday)

Member Since

June 5th, 2017

Profile Description

Looking for a Dedicated Virtual Assistant and Team Leader?With over 10 years of customer service experience, 2+ years as an analyst, 1 year as an SEO specialist, and proven leadership in team management, I’m ready to support your business and help it thrive! I bring expertise in training new hires from day one and actively participate in the hiring process, ensuring your team is built for success.
Here’s what I offer:
Customer Service Excellence• Providing top-tier support via calls, emails, live chats, and SMS• Resolving inquiries and ensuring customer satisfaction every step of the way
CRM Management• Expertly managing CRM systems, keeping all customer-related data organized and up-to-date• Streamlining processes to keep your appointments and records easily accessible
Lead Generation• Utilizing lead generation tools to identify and engage high-quality leads• Driving business growth through direct outreach efforts, building relationships from the ground up
Outreach & Appointment Scheduling• Initiating and nurturing client outreach via email, phone calls, and other channels• Efficiently scheduling appointments to maximize productivity and streamline your operations
Schedule Management• Organizing your calendar, managing appointments, and coordinating activities to ensure optimal time utilization• Avoiding conflicts and ensuring you stay on top of your day-to-day tasks
Follow Up & Feedback• Conducting post-appointment follow-ups to gather insights, address concerns, and improve customer experiences• Ensuring your clients feel heard and valued after each interaction
Workflow Optimization• Streamlining your internal processes and eliminating bottlenecks to boost team productivity• Implementing efficient systems that foster collaboration and workflow improvements
Premium Email & Live Chat Support• Providing high-level email and live chat support, ensuring fast, well-crafted responses that engage your customers• Creating memorable experiences that keep customers coming back
Data Entry & File Organization• Managing data entry and file organization, ensuring your records are structured and easy to retrieve• Supporting your decision-making with clean, organized data
As an SEO Specialist
SEO Optimization• With 1 year of SEO expertise, I focus on boosting your search engine rankings through targeted strategies• Keyword research, on-page SEO, link building, and technical SEO to ensure your website is optimized for performance• Improving page speed, mobile responsiveness, and content optimization for better user experience
Blog Creation & Content Strategy• Design, develop, and manage engaging blogs that resonate with your audience• Creating content strategies aligned with your goals to drive traffic and increase engagement• Implementing SEO best practices to improve visibility and make your blog stand out
Visual Design & User Engagement• Crafting visually appealing blog layouts that encourage readers to stay and engage• Utilizing multimedia elements (images, videos, etc.) to make your content more interactive and interesting
Analytics & Continuous Improvement• Monitoring your blog’s performance with analytics tools to identify trends and opportunities• Continuously refining strategies to boost content impact, improving traffic, engagement, and conversion rates
Leadership & Hiring Expertise
• Team Leadership: Successfully managing and guiding teams to deliver exceptional performance• Training & Development: Conducting training programs from day one to ensure team readiness and success• Hiring Process: Actively participating in hiring decisions to build strong, capable teams
I’m an enthusiastic and versatile professional, ready to enhance your business journey and make it smoother and more successful. Let’s collaborate today! Send me a message, and we can schedule a discovery call to discuss how we can elevate your customer service, SEO, and team management strategies together!