Sales Agent / Airbnb Superhost / E-mail Management /Chat sup

I have seven years of solid experience handling multiple sales accounts, starting with a Healthcare account serving Canadian and American customers, where I performed high-volume outbound hardcore sales, cold calling, upselling, and customer retention. I consistently achieved successful sales through strong persuasion, objection handling, and strategic follow-ups. I also handled UK and US Telco accounts including Foxtel and Sprint, managing inbound and outbound sales, plan upgrades, device upgrades, and account retention. These roles strengthened my communication skills, confidence, resilience, multitasking ability, and results-driven mindset. I am highly effective at building rapport, closing deals, handling objections, and maintaining high performance in fast-paced sales environments.

I am currently an active Airbnb host and a verified Superhost, managing my own listing with consistent 5-star guest reviews. I am highly skilled in guest communication, inquiry handling, booking management, calendar coordination, problem resolution, check-in/out support, and review management. I am also a frequent Airbnb user for both local and international stays, which allows me to fully understand both the host and guest experience. I truly love the Airbnb platform and enjoy talking with my guests, which is why my unit is one of the guest favorites and consistently receives excellent feedback for service and communication.

I handled outbound follow-up calls to customers regarding their previous medication orders, particularly for diabetic patients, ensuring that all medications were **prescribed by their licensed doctor** before proceeding with any refill or reorder. I verified prescription details, reminded customers about refills, explained product usage based on approved instructions, and assisted with reorders while strictly following healthcare compliance and confidentiality guidelines. I built patient trust through clear, empathetic communication, addressed concerns professionally, and helped improve medication adherence. This role strengthened my follow-up skills, attention to detail, healthcare compliance knowledge, and ability to handle sensitive medical conversations responsibly.

I have experience providing Email & Chat Support by professionally handling customer inquiries, concerns, and requests in a timely and organized manner. I handle email follow-ups, track customer orders, and provide real-time order status updates to ensure customers are informed at every step. I assist with order issues, delivery concerns, billing questions, bookings, and general support while ensuring accurate and helpful resolutions. I maintain clear, polite, and empathetic communication, properly document all interactions, and follow company policies and procedures. I prioritize emails based on urgency, coordinate with other departments when needed, and ensure efficient problem resolution. This role strengthened my written communication skills, attention to detail, multitasking ability, and professionalism in a fast-paced remote support environment.

I worked as a Travel Agent under the Chase account, where I used SPAN GDS to assist customers with flight bookings, rebookings, cancellations, and schedule changes. I handled travel-related questions regarding fares, baggage policies, seat selection, and itinerary concerns while ensuring accuracy and compliance with airline policies. I provided excellent customer service to resolve issues efficiently, managed multiple bookings daily, and maintained high customer satisfaction. This role strengthened my attention to detail, problem-solving skills, and ability to handle time-sensitive travel concerns in a fast-paced environment.

I have experience as a Hotel and Airline Booking Specialist, assisting customers with hotel reservations, flight bookings, rebooking, cancellations, and itinerary changes. I handle travel-related inquiries regarding fares, availability, baggage policies, room options, and special requests while ensuring accuracy and customer satisfaction. I manage booking systems efficiently, verify passenger details, process payments when required, and provide timely confirmations. I also coordinate with airlines and hotels to resolve booking issues, schedule changes, and special accommodations. This role strengthened my attention to detail, problem-solving skills, multitasking ability, and ability to deliver excellent customer service in a fast-paced travel environment.