Robert

Customer Success Manager and Customer Support Specialist with experience in CRM

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

November 5th, 2025 (214 days ago)

Member Since

November 5th, 2025

Profile Description

I’m a dedicated Customer Success and Support Professional with over 4 years of experience helping global eCommerce and SaaS brands deliver excellent customer experiences. I specialize in managing client relationships, resolving escalations, improving CSAT/NPS performance, and coaching teams for success.
Currently working as a Customer Happiness Supervisor for Shokz (via TTEC), I handle performance monitoring, team coaching, and high-touch customer success operations. I’m confident in using CRMs like Zendesk, Salesforce, and Shopify to streamline workflows and maintain accurate documentation.
I’m looking to bring my expertise in customer retention, communication, and process optimization to a full-time remote role where I can continue helping brands grow through exceptional service and relationship management.

Top Skills

Customer Support

Experience: 5 - 10 years

Office and Administration » Communication

Experience: 5 - 10 years

Coaching » Training and Development

Experience: 5 - 10 years

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

E-Commerce » Product Optimization

Experience: 2 - 5 years

Office and Administration » Google Workspace

Experience: 5 - 10 years

Audio Editing » Voice Over » Voice Acting

Experience: 2 - 5 years

Real Estate » Gohighlevel Real Estate

Experience: Less than 6 months

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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