Supported portfolios ranging from boutique vacation rentals to large-scale short-term rental operations, delivering five-star guest experiences while coordinating owners, cleaners, and maintenance vendors.
Portfolio:
3 years as a Short-Term Rental Specialist handling vacation & luxury properties
6+ years in customer service + 2 years accounting/bookkeeping experience
Expert in PMS platforms: Hospitable, Hostaway, Hostify, OwnerRez
Skilled with Breezeway (task automation), Asana & Notion (SOPs/workflows)
Strong communicator using Slack, WhatsApp, Microsoft Teams
Proven track record in fast guest response, 5-star service, and issue resolution
Experienced in calendar & booking management, pricing support, and turnover coordination
Handles maintenance, cleaners, and operations smoothly to avoid delays & complaints
Supports basic bookkeeping, invoice tracking, and financial organization
Detail-oriented, proactive, and reliable, can manage multiple properties with minimal supervision
Focused on increasing guest satisfaction, reducing issues, and improving operations efficiency
Experience: 2 - 5 years
* I specialize in managing day-to-day property operations, ensuring smooth coordination between tenants/guests, owners, and service teams. My strengths include tenant and guest communication, lease and booking management, and handling inquiries or issues promptly and professionally. * I’m experienced in maintenance coordination, vendor management, and scheduling repairs, ensuring issues are resolved quickly to maintain property standards. I also handle rent/payment follow-ups, basic bookkeeping, and financial tracking to keep records accurate and organized. * With strong skills in organization, multitasking, and problem-solving, I can manage multiple properties efficiently while maintaining high satisfaction for both tenants and property owners.
Experience: 2 - 5 years
* I specialize in end-to-end short-term rental operations, including guest communication, booking and calendar management, and smooth check-in/check-out coordination. I’m highly skilled in handling guest inquiries, resolving issues quickly, and maintaining 5-star guest experiences. * I have strong experience in PMS platforms (Hospitable, Hostaway, Hostify, OwnerRez) and use tools like Breezeway, Asana, and Notion to manage tasks, turnovers, and workflows efficiently. I’m also experienced in maintenance coordination, cleaner scheduling, and troubleshooting property issues. * In addition, I bring basic bookkeeping and accounting support, helping track expenses and maintain organized records. I’m detail-oriented, proactive, and able to manage multiple properties while ensuring smooth daily operations.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
As an Accounting Assistant, I supported day-to-day financial operations, including processing invoices, reconciling accounts, and managing accounts payable/receivable. I maintained accurate financial records, prepared monthly reports, and assisted senior accountants with audits, budgeting, and financial planning. This role gave me a strong foundation in bookkeeping, financial accuracy, and compliance, while improving my ability to manage deadlines and handle detailed reporting.
Experience: 2 - 5 years
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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