Wedding and Events Planning Specialist | Customer Support VA | Field Service Dis

Managed end-to-end event planning and coordination, from client negotiations through to on-site implementation. Coordinated vendors, manpower, logistics, and event supplies while successfully handling multiple concurrent events — including up to five events in a single day — without compromising service quality or operational efficiency.

Handled inbound and outbound technical support calls for remote troubleshooting of equipment and services, including service activations, field technician scheduling and dispatch, service interruption investigations, and root cause identification.

English used extensively throughout professional career in both written and verbal communication. Achieved C1–C2 proficiency levels across multiple English language proficiency assessments.

Extensive experience in inbound customer support roles, handling account troubleshooting and support, billing inquiries and dispute resolution, subscription management, and cross-selling services and products.

Experienced in end-to-end operations management including workflow coordination, scheduling, dispatch support, and customer service operations. Skilled in managing daily business processes such as inbound and outbound communication, task allocation, job tracking, and issue escalation. Adept at using CRM and ticketing systems to monitor progress, ensure timely completion of tasks, and maintain accurate records. Strong ability to coordinate teams and clients in fast-paced environments while ensuring efficiency, accountability, and high service quality.

Capable of troubleshooting basic to moderate hardware issues through a combination of professional diagnostic experience and hands-on technical knowledge.

Trained and experienced in essential Amazon Seller Central operations, including product listing, inventory management, catalog maintenance, image management, variation creation, account health monitoring, and basic A+ Content management.