I’m currently a Customer Service professional with experience in banking, publishing, and food delivery accounts, handling customers from the U.S., Canada, and Australia. Most of my background comes from fast-paced BPO environments, where I’ve worked on everything from billing concerns and subscriptions to more sensitive financial cases like disputes, identity verification, and fraud detection.
At one point, I was just a first-year college student with no experience. Now, I’ve handled hundreds of customer interactions, resolved complex cases, and even caught fraudulent activities that helped protect both customers and the company. That growth didn’t happen overnight—it came from showing up, learning fast, and staying consistent.
Outside of work, I’m a Communication student majoring in Creative and Performing Arts. I’ve always been drawn to storytelling, whether that’s through writing, theatre, or content creation. I’ve worked on scripts, performed in productions, and helped bring creative projects to life. That creative side actually shaped how I communicate: more empathetic, more thoughtful, and more real. At the same time, with strong commitment and time management skills, I’ve been able to balance work while studying—and I’m now graduating this year, something I’m truly proud of.
I’ve also taken on leadership roles, like serving as a student government secretary, where I handled documentation, coordination, and internal communications, basically making sure things run smoothly behind the scenes.
What I bring to the table is a mix of structure and creativity. I can handle clients, manage tasks, solve problems, and still think outside the box when needed.
If my background aligns with what you’re looking for, I’d be happy to connect and discuss how I can contribute to your team.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
On my previous job, I demonstrated diligence by detecting fraudulent calls, which led to special recognition for safeguarding both customers and company operations.
Experience: 2 - 5 years
Explored creative expression through stories, poems, essays, and lyrical jingles, earning awards in essay writing and jingle competitions. Two of my original stories—Heaven and How Far Can Motherhood Go (Hanggang Saan Dadalhin ang Pagiging Ina)—were adapted into storylines and scripts for mini theater plays, showcasing my ability to merge writing with performance arts and communication.
Experience: 2 - 5 years
Experience: 1 - 2 years
With two years of experience in the BPO industry handling financial accounts like deposit accounts, IRAs, and vehicle loans, I have developed strong communication skills, attention to detail, and the ability to thrive in fast-paced environments. I’ve managed hundreds of customer transactions with accuracy, empathy, and professionalism, ensuring both compliance and client satisfaction.
Experience: 1 - 2 years
Experience: Less than 6 months
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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