Marc

Customer/Client Support & Appointment Setter | Virtual Assistant | Email, Chat &

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Overview

Looking for full-time work (8 hours/day)

at $5.04/hour ($960.00/month)

Bachelors degree

Last Active

June 13th, 2026 (today)

Member Since

July 20th, 2025

Profile Description

I am an experienced Customer Support and Business Development professional with a strong background in BPO, CRM management, and appointment setting for U.S.-based companies. I have handled phone, email, and chat support, resolving customer concerns efficiently while maintaining high satisfaction and performance metrics in fast-paced call center environments.

I also have hands-on experience supporting HVAC and construction companies, where I managed lead generation, outbound calls, appointment setting, and technician scheduling. I regularly handled last-minute cancellations and reschedules, ensuring smooth daily operations using Workiz for HVAC scheduling and HubSpot and Zoho CRM for lead tracking and follow-ups.

I am highly proficient in CRM systems, Microsoft Excel, MS Office, Microsoft Teams, and other productivity tools. I am detail-oriented, tech-savvy, and dependable, with a proven ability to improve response times, keep CRMs organized, and help businesses convert leads into booked appointments and long-term clients.

Top Skills

Marketing » Telemarketing » Outbound Sales

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 1 - 2 years

Office and Administration » Calendar Management » Scheduling

Experience: 1 - 2 years

Other Skills

Customer Support » Healthcare

Experience: 6 months - 1 year

E-Commerce » Logistics Management » Dispatching

Experience: Less than 6 months

Basic Information

Age: 22

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cagayan de Oro City, Northern Mindanao (Region X)

Tests Taken: IQ
Score: 113: DISC
Dominance: 40%
Influence: 20%
Steadiness: 22%
Compliance: 13%: English
C2(Advanced/Mastery)