Overview
Looking for full-time work (8 hours/day)
at $9.99/hour ($1,920.00/month)
Bachelors degree
Last Active
March 7th, 2026 (112 days ago)
Member Since
July 11th, 2025
Profile Description
My name is Mark Steven Manalo, and I’m based in the Philippines. I bring over 15 years of expertise in the BPO, BPM, and Workforce Management sectors. Over the past 8 years, I’ve concentrated on Workforce Management and Support Services, contributing to operational excellence through various initiatives.
I've successfully led projects and driven process improvements, including automation initiatives designed to enhance efficiency and service delivery. I'm highly organized, adept at multitasking, and use the four quadrants of time management to prioritize effectively. My certifications in ITIL and Six Sigma empower me to implement innovative strategies and champion continuous business improvement.
I take data protection seriously and always treat sensitive information with the utmost confidentiality. I strictly adhere to GDPR and PII regulations to ensure all personal and business data is handled securely and responsibly. Additionally, I’m flexible with time zones and committed to adapting as needed to support operational success across global teams.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Human Resources » Workforce Management
Experience: 5 - 10 years
Other Skills
Office and Administration » Data analysis
Experience: 5 - 10 years
Office and Administration » Time Managment
Experience: 5 - 10 years
Project Management » Capacity Planning
Experience: 5 - 10 years
Project Management » Forecasting
Experience: 5 - 10 years
Office and Administration » Power BI
Experience: 5 - 10 years
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela City, Metro Manila
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 36%
- Influence: 7%
- Steadiness: 35%
- Compliance: 22%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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