Overview
Looking for full-time work (8 hours/day)
at $4.73/hour ($909.09/month)
Bachelors degree
Last Active
March 19th, 2026 (100 days ago)
Member Since
June 27th, 2025
Profile Description
I’m a dedicated Customer Service Specialist with 15+ years of experience providing high-quality support across multiple communication channels — inbound/outbound calls, live chat, and
I have experience with a variety of CRM platforms, including Gorgias, Jira, Zendesk, and Salesforce. I am also familiar with e-commerce platforms like Shopify and proficient in using Google Sheets for data tracking and reporting.
Top Skills
Customer Support » Ecommerce » Shopify
Experience: Less than 6 months
Knowledge in using Shopify for Order tracking, cancellationa and amendment
Office and Administration » Microsoft Excel
Experience: 10+ years
Customer Support » Customer Service
Experience: 10+ years
Responsible for answering inbound inquiries related to healthcare programs, prepaid debit cards, and business accounts, providing accurate information and efficient support to ensure customer satisfaction.
Other Skills
Office and Administration » Microsoft Power Point
Experience: 2 - 5 years
Office and Administration » Microsoft Outlook
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
• Supervised and supported a team of up to 20 agents handling inbound/outbound calls, email inquiries, and account verification processes. • Led client call calibrations to ensure alignment on quality standards and customer experience expectations. • Prepared and presented monthly performance decks to clients, highlighting key metrics, team achievements, and areas for improvement. • Maintained a monthly complaint tracker, conducted root cause analysis, and proposed actionable resolutions to minimize escalations. • Managed dispute handling by sending dispute forms to customers, updating the dispute tracker, and coordinating with clients for monthly bank audits. • Compiled and submitted risk-related data for KORM audits at the end of each month. • Handled escalated supervisory and manager-level calls to ensure high-level issue resolution and customer satisfaction. • Conducted daily call evaluations (2 calls per agent) in compliance with SOW requirements, providing coaching and feedback for performance improvement.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Knowledge in using Gorgias for Live Chat and Email Support and Ticket escalation
Professional Services » Forex Trading » Risk Management
Experience: 2 - 5 years
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Manila, Metro Manila
- Tests Taken
- IQ
- Score: 101
- DISC
- Dominance: 27%
- Influence: 7%
- Steadiness: 41%
- Compliance: 25%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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