Paul
Lead Game Operations Specialist | Tier 3 Certified SME | AI
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.74/hour ($909.09/month)
Bachelors degree
Last Active
June 7th, 2026 (23 days ago)
Member Since
June 11th, 2025
Profile Description
Experienced Game Operations Specialist with 9+ years in customer support, fraud detection, technical troubleshooting, and team leadership. Skilled in managing SOPs, training agents, and improving workflows to enhance efficiency and client satisfaction. Recently worked as a Freelancer Tagalog AI Voice Trainer & Transcriber, contributing to speech model accuracy and natural language understanding. Strong background in customer service, technical support, and process improvement, with proven expertise in tools like Zendesk, SQL, and AI platforms.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Experienced in troubleshooting crashes, connectivity, and performance issues, with expertise in log analysis.
Office and Administration » Organization
Experience: 10+ years
Skilled in managing SOPs, schedules, and resources while streamlining workflows through clear documentation, automation, and advanced Excel formulas.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Experienced in leading cross-functional teams, training agents, and providing mentorship to maintain high performance, quality standards, and continuous improvement.
Professional Services » Forex Trading » Risk Management
Experience: Less than 6 months
Skilled in detecting RMT activity, investigating suspicious/fraudulent transactions, and enforcing security measures to protect accounts and payments.
Other Skills
Project Management » Workflow
Experience: 5 - 10 years
Skilled in creating SOPs, managing knowledge bases, and streamlining workflows/processes to improve efficiency and reduce workload.
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Proficient in creating automated workflows and using advanced Excel formulas to streamline reporting, data analysis, and operational tasks.
Office and Administration » Communication
Experience: Less than 6 months
Proficient in client-facing communication, reporting, and escalations, ensuring clarity and strong collaboration across teams.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cabanatuan, Nueva Ecija
- Tests Taken
- IQ
- Score: 93
- DISC
- Dominance: 20%
- Influence: 10%
- Steadiness: 37%
- Compliance: 33%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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