Lance
Quality Analyst, Project Management, Technical/Customer Support
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $4.96/hour ($480.00/month)
High school diploma
Last Active
June 5th, 2026 (3 days ago)
Member Since
April 29th, 2025
Profile Description
Detail-oriented Quality Assurance professional with extensive experience in customer support and Six Sigma
methodologies. Skilled in process improvement, feedback delivery, and quality monitoring across multiple
communication channels. Adept at troubleshooting, problem-solving, and optimizing customer satisfaction.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Monitored and evaluated customer interactions through calls, chats, and live observations. Provided detailed feedback to enhance agent performance and customer satisfaction. Identified process inefficiencies and recommended improvements to boost service quality.
Other Skills
Office and Administration » Data analysis
Experience: 1 - 2 years
Office and Administration » Problem Solving
Experience: 5 - 10 years
Project Management » Process Improvement
Experience: Less than 6 months
Office and Administration » Microsoft 365
Experience: 10+ years
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 43
- Influence: 10
- Steadiness: 11
- Compliance: 36
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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